Business Administrator Apprentice

Summary

We are seeking a motivated and enthusiastic Business Administration Apprentice to join our dynamic team in Pershore. This is a fantastic opportunity for someone looking to start their career in business administration. You will be involved in various aspects of the business, including repair quoting, diary management, finance, and marketing.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 08:30 - 17:00
37 hours a week
Possible start date: Wednesday 6 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Repair Quoting:

Assist in preparing and sending quotes for air conditioning and refrigeration repairs to clients

Diary Management:

Help manage the company’s calendar, scheduling appointments, service visits, and installations for engineers

Finance Support:

Assist with basic financial tasks, such as invoicing, processing payments, and managing expenses

Customer Service:

Liaise with customers to schedule services, provide updates, and respond to inquiries in a professional manner

Document Management:

Maintain and organise company records, ensuring all documentation is up to date and easily accessible

General Administrative Duties:

Answer phones, handle email correspondence, and support the wider team with any other administrative tasks as needed

Marketing:

Support the creation and distribution of marketing materials, including social media content and promotional campaigns

Stores Management:

Taking in of goods and management of stock levels

Supplier Management:

Liaising with various suppliers via email, phone and in person

Where you’ll work

UNIT 7 & 8

ABBEY VIEW BUSINESS PARK

ABBEY VIEW

PINVIN

WR10 2FW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will also work towards achieving a Level 3 qualification in Business Administration at Heart of Worcestershire College, with full support from ACRS Ltd

More training information

Training will consist of 1 day a month at college and weekly meetings online and in person

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

ACRS Ltd is a leading provider of air conditioning and refrigeration services, including installation, servicing, and design. With a reputation for excellence and a commitment to customer satisfaction, ACRS serves both commercial and domestic clients across the region. We pride ourselves on delivering high-quality, energy-efficient solutions tailored to our clients' needs.

http://www.acrsltd.ac.uk (opens in new tab)

After this apprenticeship

HR
Office Manager
Business Owner
Data Clerk

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

Sue Portsmouth

sportsmouth@howcollege.ac.uk

01527572684

The reference code for this apprenticeship is VAC1000278526.

Apply now

Closes on Thursday 31 October

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents