Level 2 Customer Service Practitioner Apprenticeship
OCL KINGSWINFORD LTD
KINGSWINFORD, DY6 0BH
Closes in 19 days (Monday 21 October at 11:59pm)
Posted on 23 September 2024
Contents
Summary
A fantastic opportunity to work as part of a well-established team at OCL based in Swindon, near Kingswinford. You will be working alongside the sales team providing administrative and customer service support as well building and continuously developing the company social media network and adding value by selling and promoting products online.
- Annual wage
- £13,318.50 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday (exact start and end times to be discussed) Shifts TBC.
37 hours a week
- Possible start date
-
Monday 28 October
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties to include:
- To build and continuously grow and develop the marketing of the business via Social Media pages to positively impact sales
- Accurately determining the date customer orders will be required and placing orders with suppliers so that a complete and on time delivery (COTIF) is maintained
- Use of the email system, company mobile telephone and landline to communicate with suppliers, customers and other members of staff
- Liaising with customers, staff and suppliers and ensuring that the order/supply process runs smoothly
- Selling products to customers profitably by determining their needs and technical requirements either from the items displayed or by promoting goods from brochures or the Internet
- Accurately processing customer orders in the showroom using a Microsoft Excel based ordering system and a Sage based invoicing system
- Taking either a deposit of full payment by cash, cheque or electronic card machine and always issuing a receipt whenever a payment is made
- Answering the telephone where necessary and dealing with customer/supplier enquiries in a professional manner
Where you’ll work
HINKSFORD LANE
KINGSWINFORD
DY6 0BH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JUNIPER TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Level 2 Customer Service Practitioner Apprenticeship Standard:
- Support with English and Maths if required
- End Point Assessment
- Work based learning
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths and English (grade 2/3 or D-E or Level 1 FS)
Desirable qualifications
GCSE or equivalent in:
- English and Maths (grade A*-C/9-4 or Level 2 FS)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Confident
- Motivated
Other requirements
Are you fully committed for fulfilling all the requirements of the job and the apprenticeship training? Are you able to travel to OCL and public transport is limited?
About this company
With over 30 years industry experience and long-lasting relationships with the biggest brands in tools and building products, Building Supplies To You was opened as the online selling platform for OCL Kingswinford Ltd, one of the UK’s largest independent tools, paints and building material supply companies. Whether you are a tradesperson, industry buyer or DIYer, our site should have all you need to get the job done! If it doesn’t, then call us on our helpline and we will be able to advise on, or source the tools / equipment / materials you need. Enjoy browsing the thousands of products on offer!
After this apprenticeship
- OCL Kingswinford will endeavour to offer full-time employment on successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Diane Jones
diane.jones@junipertraining.co.uk
The reference code for this apprenticeship is VAC1000278468.
Apply now
Closes in 19 days (Monday 21 October at 11:59pm)
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