Apprentice Business Support (Internal Sales)

Summary

This is a fast paced position and a high level of customer service is required and you will be expected to execute the role responsibly, independently and proactively and there will be opportunities to eventually progress into a senior sales role so this is suited to an ambitious person.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday -Friday Hours to be confirmed.
37 hours a week
Possible start date: Wednesday 30 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

With RNN Group support, this Apprenticeship will give you an insight into GD Woodworking and how a large business operates.

This role will specifically develop you into a professional Administration specialist in a large organisation.

You will learn the skills, knowledge and behaviours to be able to:

Support the senior sales team as and when needed
Work closely with the sales team sharing information and helping each other
Interact with customers when quoting replacement parts by both phone and e-mail
Preparing quotations for new developments
Answer the phone

Where you’ll work

CANKLOW MEADOWS INDUSTRIAL ESTATE

WEST BAWTRY ROAD

ROTHERHAM

SOUTH YORKSHIRE

S60 2XL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RNN GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Business Administrator Level 3 Apprenticeship Standard

Functional Skills maths Level 2 (If required)

Functional Skills English Level 2 (If required)

Monthly Day Release online (6 hour sessions) and 10 weekly onsite reviews & observations.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Initiative
Patience

About this company

Over the past 30 years we have built a solid reputation in our field, manufacturing timber staircases for many national house builders and commercial clients. With a strong team of over 100 people working at our 80,000 sq ft factory, we have the capacity to meet the high volume demands with ease. We use the latest in CNC technology to ensure precision engineering and speed go hand in hand when manufacturing our staircases. We are currently delivering in excess of 600 staircases per week to developments throughout the UK. In this time we’ve tailored our products, processes and service to work alongside the fast paced demands of a commercial site.

https://www.gdwoodworking.co.uk/ (opens in new tab)

After this apprenticeship

A high level of customer service is required so you will be expected to execute the role responsibly, independently and proactively and there will be opportunities to eventually progress into a senior sales role so this is suited to an ambitious person.

Driving licence will be required to progress in the role

Ask a question

The contact for this apprenticeship is:

RNN GROUP

Lorraine

lorraine.savage@rnngroup.ac.uk

07713319356

The reference code for this apprenticeship is VAC1000278210.

Apply now

Closes in 29 days (Sunday 20 October at 11:59pm)

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