Business Administrator Apprenticeship

Summary

A fantastic opportunity has become available to work for a brilliant, dynamic organisation. As the Sales Controller you will administer key accounts under the direction of the Commercial Manager, supporting sales and efficiently manage stock and order books - whilst completing a level 3 business administrator apprenticeship.

Annual wage: £12,313.60 to £22,010.56 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Mon - Fri 8.50 am to 5.00pm Then the last working Friday of the month, finish at 2pm.
37 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties to include but not be limited to:

Support the CM in meeting or exceeding the budget from existing/ target customers.
Obtain / prompt enquiries from existing customers
Regularly review accounts with the Commercial Manager identifying opportunities and determine the future tactics to secure or develop business
Respond to all customer enquiries in a professional manner within the timescale agreed
Follow up customer enquiries in in an organised and timely manner
Identify and act upon opportunities to attain win/win outcomes
See each task through to its conclusion.
Administer all customer orders efficiently and accurately.
Ensure customer orders (inc Replenishment stock) are accurately translated to Accenture; Orders placed promptly and within the correct mill program to meet the customers delivery requirements
Accurately record and notify the CM of any firm or potential changes to purchase trends or amendments
Generate and manage accurate and easily accessible information for all customers.
Maintain integrity and accuracy of all computer data in accordance with the Data protection act
Update and maintain records for all potential and existing customers
Maintain records of customer specifications / requirements
Analyse data and produce regular and bespoke reports to the Commercial Manager
Manage stock levels of customer items within the maximum permitted limits agreed.
Regularly discuss and review with customers order books including contract call off orders.
Regularly review customer credit limits to ensure stock levels and incoming stock are taken into consideration.
Schedule and progress stock to maximise inventory flaws
Identify any significant change in demand (+/- 15%) and communicate with customers to identify reason and likely future effect
Proactively monitor aged, non-moving, excessive or obsolete stock discussing your conclusion with the relevant commercial manager
Continually improve the standard of service you provide to every customer.
Work closely and in liaison with the commercial managers to jointly manage all Key accounts
Invest time to develop relationships with key contacts throughout the customers business
Take ownership of all customer complaints to ensure a satisfactory outcome
Liaise closely with logistics to ensure customers’ orders are delivered on time
Continually develop your personal skills and knowledge to improve the effectiveness of your role.
Continually seek feedback from all around you, both internal and external carrying out objectives for improvement
Identify and complete objectives to develop essential skills and knowledge

Where you’ll work

HEATH ROAD

DARLASTON

WEST MIDLANDS

WS10 8XL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WALSALL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business administrator level 3 apprenticeship standard
Weekly off the job training
Bi-weekly learning session
Functional skills if required

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C or 4)
Maths (grade C or 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

About this company

Acerinox’s Mission, Vision and Values guide the entire Group towards its Purpose: to be a global leader in the manufacture of stainless steels and high performance alloys, thus creating the most efficient materials for the future, maximising the benefits for society and building value for its stakeholders

https://www.acerinox.com/en/index.html (opens in new tab)

After this apprenticeship

The opportunity to progress to other roles within the organisation and enjoy a long career with the employer.

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Jassi Kainth

jkainth@walsallcollege.ac.uk

The reference code for this apprenticeship is VAC1000277835.

Apply now

Closes in 19 days (Friday 18 October at 11:59pm)

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