APPRENTICE RECEPTIONIST AND ADMINISTRATIVE ASSISTANT

Summary

Deal with telephone calls, e-mail and postal enquiries efficiently, answering queries where possible, or alternatively taking and relaying messages accurately as appropriate. Handle repeat prescription requests, issue the prescriptions or where appropriate pass on to relevant Health Professional.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, shifts to be confirmed.
37 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Deal with patients at the front desk in a helpful, sympathetic and discrete manner
Collate completed prescriptions and forward to correct destination
Scanning of incoming post and filing accurately in patient notes
The collection and sorting of samples taken during the morning, ready for collection by hospital
Booking of ambulance for both routine problems and emergency situations
Communicating accurately and appropriately with other health organisations
Opening the surgery in the morning, or closing up in the evening.
Attendance at team meetings
To communicate effectively with staff and managers adopting the appropriate behaviour and maintaining confidentiality at all levels
Undertake training as relevant to gain any additional skills necessary to operate effectively
To undertake any other duties that may be reasonably requested of the post holder to facilitate the smooth running of the department
To ensure that self and others take notice of and operate within relevant Health and Safety guidelines

Where you’ll work

THE SURGERY

COALPIT ROAD

BATHEASTON

BATH AVON

BA1 7NP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Administrative skills
Team working
Initiative
Patience
Fluent in English
Hard Working
Works well under pressure
Friendly
Approachable

Other requirements

If you are selected as an apprentice at Batheaston Medical Centre, you will become a part of our small team. You will be relied upon and expected to fully commit to the role. Time keeping and reliability are extremely important to us. In return, we offer a caring and supportive environment and will invest in your course progression 100%.

About this company

Batheaston Medical Centre is a busy GP surgery at the heart of the community. We pride ourselves in excellent patient care, transparency and communication.

https://batheastonmedicalcentre.com (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

May lead to permanent employment for the right candidate on completion of the apprenticeship

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