IT Support Apprentice (HelpDesk Heroes)
HELPDESK HEROES LTD
London, SE1 4PG
Closes in 20 days (Monday 21 October at 11:59pm)
Posted on 18 September 2024
Contents
Summary
Candidates for this role must be comfortable dealing with people, both face-to-face and remotely using telephone and video/screen sharing. Given the nature of our business at HDH, we are looking for an enthusiastic, fast learner who has the ambition to develop their IT skills within many different areas.
- Annual wage
-
£16,000 a year
Minimum wage rates (opens in new tab)
£16,000 – £23,000 dependent on experience.
- Training course
- Information communications technician (level 3)
- Hours
-
Monday- Friday
9am- 5pm
35 hours a week
- Possible start date
-
Monday 28 October
- Duration
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1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As an IT Support Apprentice, you’ll learn how to provide technical support via an IT helpdesk portal, in person, email and over the phone.
Your duties and responsibilities in this role will consist of:
- 1st Line IT support and escalation
- Tracking and routing problems and requests
- Client management both face to face and via email and phone
- Troubleshooting, configuring and assisting with various software packages for Windows, macOS and Linux
- Assisting our remote specialists with hands-on tasks for local networks
- Assisting with project planning and delivery
- Assisting with new client acquisition and on-boarding
Where you’ll work
1 Long Lane
London
SE1 4PG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician
Requirements
Essential qualifications
GCSE in:
- 5 GCSE's including English and Maths (grade A*-C/9-4 or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Good knowledge of technical IT
- Troubleshooting skills
- Resolving technical issues
- High customer service skills
- Can do attitude
- Quick/keen learner
- Driven to succeed
Other requirements
Must demonstrate a passion for IT through previous experience (can be personal or professional experience).
About this company
HelpDesk Heroes are a team of experienced technical specialists delivering professional, proactive and bespoke IT support to various industries and sectors. As part of our ongoing growth strategy, we have opened up the opportunity to expand our support team with an IT Support Engineer. This is a great opportunity for a driven, motivated and IT passionate individual to join an international support team working in multiple sectors.
After this apprenticeship
The role offers long term security and the opportunity to progress into a permanent position.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
The reference code for this apprenticeship is VAC1000277625.
Apply now
Closes in 20 days (Monday 21 October at 11:59pm)
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