IT Support Apprenticeship
Hero IT Support
BRIGHTON, BN1 8AF
Closes in 27 days (Monday 28 October)
Posted on 18 September 2024
Summary
Are you passionate about technology and eager to kick-start your career in the world of IT support? Look no further! We're on the lookout for a tech-savvy, enthusiastic individual to join the team at Hero IT as an IT Apprentice.
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Training course
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Information communications technician (level 3)
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Hours
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Monday – Friday, 8:30am - 5:30pm.
40 hours a week
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Possible start date
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Monday 4 November
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Setting up client accounts and passwords using Windows Group Policy Management for Office 365.
- Effectively communicating via email, telephone, and face-to-face interactions to offer technical advice and guidance on-site.
- Utilising their ticketing system to guide clients through issue resolution and adhere to 8-hour response SLAs.
- Leveraging troubleshooting tools like Advanced IP Scanner, PowerShell Commands for Windows issues, and Sara Tools for Microsoft problems.
- Performing stress tests and diagnostics when receiving or ordering equipment, ensuring everything operates flawlessly before deployment.
- Conducting cable tests and diagnostics to pinpoint issues with sockets or handsets, and testing Firewalls to diagnose LAN or WAN problems.
- Configuring and installing hardware both virtually and physically.
Where you’ll work
2ND FLOOR
THE LION BUILDING
CROWHURST ROAD
BRIGHTON
BN1 8AF
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a
college or
training
location for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
- English (grade 5/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
About this company
At Hero IT, they're not just about fixing technical issues; they're about delivering exceptional experiences. They're a dynamic, customer-focused team dedicated to providing top-notch IT solutions to businesses, ensuring they thrive in the digital landscape.
http://www.heroitsupport.com/ (opens in new tab)
Company benefits
1-hour lunch
20 days holiday plus 8 bank holidays
£15 weekly food budget from ASDA to cook with
Supportive working environment
Staff nights out
Great internal progression opportunities
After this apprenticeship
- Possible full-time position with the business and progression onto a Level 4 programme.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
The reference code for this apprenticeship is
VAC1000277609.
Apply now
Closes in 27 days (Monday 28 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can
create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.