Customer Support Apprentice

Summary

We are seeking a self-motivated person who has good IT skills with great attention to detail, who is keen to gain knowledge & expertise within the administrative field, who is a good team player, but can also work independently.

Annual wage: £12,347.44 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 8:30 – 17:00 Monday to Friday although there is some flexibility
37 hours a week
Possible start date: Thursday 7 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

There are never two days the same within the administrative role as job tasks can vary within specific service areas, however you will be expected to do: -

· Data Entry

· Forwarding emails from specific email folders to correct areas within the Authority

· Working requests from SCC’s customers portal MYSouthend.

· Liaising with peers & colleagues through email/Teams & face to face

Full training is provided on all different aspects of the role.

Where you’ll work

Civic Centre

Victoria Avenue

Southend-On-Sea

SS2 6ER

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full Business Administration Level 3

You will not be required to attend college as your training and assessments will be at the work place.

Requirements

Essential qualifications

GCSE in:

maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

Other requirements

There are bus stops and train stations in easy reach.

About this company

Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference. We are a Disability Confident employer and offer all applicants who disclose they have a disability when applying a guaranteed interview if they meet the minimum criteria for the job. Our policy is to also offer all Care Leavers within the City who apply for an apprenticeship an interview if they meet the entry requirements. If you are a Care Leaver within the City, please email resourcing@southend.gov.uk so we can track your application.

https://southend-borough-council.job-essentials.com/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Possible full time permanent position on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Diane Ridgley

diane.ridgley@southessex.ac.uk

07855701273

The reference code for this apprenticeship is VAC1000277526.

Apply now

Closes in 13 days (Friday 4 October at 11:59pm)

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