Customer Service Apprenticeship
Jancett Childcare & Jace Training Ltd
Surrey, SM6 0EU
Closes on Sunday 1 December
Posted on 17 September 2024
Contents
Summary
To carry out all administration duties for Jancett Childcare, working in conjunction with the Customer Support Team, to ensure optimum levels of occupancy and highest levels of customer experience within Jancett Childcare
- Annual wage
- £15,600 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 11am 4pm.
30 hours a week
- Possible start date
-
Monday 2 December
- Duration
-
1 Year 2 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
• To complete all administration tasks required for Childcare occupancy and record
keeping, in line with GDPR, Client Contracts, H&S, accidents, incidents,
• Support Nursery Managers with childcare records and reports
• Management of appropriate software for Childcare, reporting to Customer
Engagement Manager (CEM) and Directors
• Liaise with Customer Support Team to ensure prompt and efficient ‘booking’ of
childcare places following booking of parent viewing and confirmation of nursery
start.
• Liaise with CEM in the administration and collection of data from customer surveys
of parents and staff
• Daily management of emails and telephone enquiries from childcare parents and
prospective parents
• Data entry for new children and updating/maintaining current files and ensuring
they are up to date.
• Supporting Customer Service team with all aspects of Childcare Administration.
• Attend various events to support the Childcare Administration Team and Nursery
Managers, including but not limited to Recruitment Events; Parent Engagement
Events; Parent open Days; Information webinars
Where you’ll work
Jancett House
16 Stanley Park Road
Wallington
Surrey
SM6 0EU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JANCETT CHILDCARE & JACE TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
The Training will be online schedul;e to be arranged.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Other requirements
An Enhanced DBS will be processed
About this company
We are a Family organisation that has just celebrated 55years anniversary. We run Nurseries , Afterschool care and we also have our own Training company that trains apprentices ,
Company benefits
Discount Childcare.
After this apprenticeship
A great starting Career in Customer Service.
Ask a question
The contact for this apprenticeship is:
JANCETT CHILDCARE & JACE TRAINING LIMITED
The reference code for this apprenticeship is VAC1000277434.
Apply now
Closes on Sunday 1 December
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