IT SUPPORT TECHNICIAN APPRENTICE

Summary

To provide the technical support for all the school’s IT equipment including computers, software and associated peripherals.

Annual wage: £25,668 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: 8.00am - 4.00pm with a 30 minute unpaid lunch break. Days to be confirmed.
36 hours a week
Possible start date: Sunday 20 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities:

To provide the technical support for all the school’s IT equipment including computers, software and associated peripherals
To work with service providers in the deployment of hardware and software required by the school
Daily monitoring of the network and servers, backup processes and anti-virus protection and firewalls to ensure network availability
To monitor the IT helpdesk and prioritise and respond accordingly
To update and maintain documentation such as logs and audits as part of administrative procedures
To prepare and install resources and be available to provide support for teaching and learning and school events
To perform the maintenance, development and update of the school website, intranet and managed learning environment and intranet
To provide general maintenance or repairs and updates of computer equipment and associated software and arrange repairs to faulty computer equipment and associated peripherals
To train where appropriate, teacher and support staff in the use of hardware or relevant software
To undertake such other duties as required by the Head teacher commensurate with the grading of the post
To uphold the school’s policies and procedures regarding the safeguarding of all young people, equal opportunities and health and safety

PERSON SPECIFICATION.

Whoever is appointed will need to:

Have appropriate IT knowledge and experience
Have a good knowledge of PCs and tablets, software, networks and associated peripherals
Have a good understanding of Windows operating systems and servers as well as Microsoft packages and other operating systems
Have the ability to communicate effectively, both orally and in writing, and work positively with staff and students
Be a self-starter, who is diligent with assigned work, able to work independently and show initiative
Have good organisational skills with an eye for detail and the ability to demonstrate good problem solving skills
To be able to prioritise a busy workload while remaining calm under pressure
Be a good team member with a positive outlook and a sense of humour
Be able to carry out manual and physical duties and tasks
Have a record of excellent attendance and punctuality
Be willing to undergo continual professional training in order to keep the school’s IT department at the forefront of constantly changing technology
Be resourceful, positive and enthusiastic about IT and the impact it can have within a school environment
Believe in and act in a way that will maintain the school’s and local authority’s Equal Opportunities policies
Maintain confidentiality
Uphold school policies and routines
Be committed to the principles and practice of inclusion and equal opportunities for all
Be committed to the principles and practice of safeguarding all young people

Where you’ll work

PORLOCK AVENUE

HARROW

HA2 0AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy