Mortgage Administrator Apprentice

Summary

Are you passionate about delivering high-quality customer service? Do you want to develop your skills and gain a professional qualification whilst working? We are looking for an ambitious apprentice who can join our lending department and provide outstanding administrative support to our mortgage team.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Financial services administrator (level 3)
Hours: Your working hours will be Monday to Friday, 9.00am to 5.00pm
35 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 5 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a key member of our administrative team, you will be responsible for:

Booking on work from updated reports to a reporting system and allocate the work to the individuals in the team depending on their experience.
To deliver excellent customer service.
To comply with all regulatory requirements.
To have a good understanding of Data Protection.
Continually develop own skills and maintain an appropriate level of technical knowledge across the area, this is to include systems and work processes necessary to carry out the role.
Take ownership of their own continuous performance improvement plan and personal development, ensuring regular reviews with senior/ team leader are carried out.
Continually ensure that all agreed targets are met or exceeded.
Assisting the completions department with administrative tasks including but not limited to scanning, organising documents for scanning, offer production, dealing with solicitor correspondence.
Taking forward own development, e.g. working through the pre-offer chasers plus offering assistance and help with post-offer chasers.
Always looking for areas where assistance can be used especially in busy volumes.
Learning from guidance from Seniors with regards to working through daily tasks i.e. booking on/allocating and taking own initiative.
Taking the lead with the working day and seeking tasks when work is quiet.

Where you’ll work

2 Providence Place

West Bromwich

West Midlands

B70 8AF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WORKPAYS LIMITED

Your training course

Financial services administrator (level 3)

Equal to A level

Course contents

Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times

Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.

Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results

Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

Your training plan

You will complete your studies remotely from your normal place of work or at home. Each month, you will attend a virtual masterclass, access online learning resources and have a 1:1 meeting with your Training and Development Coach.

More training information

Your apprenticeship will be provided by Workpays. They are a multi-award winning, specialist provider of financial apprenticeships.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Time management
Keyboard skills

About this company

We are a leading provider of financial services and the eighth largest building society in the UK. Proudly independent, the West Brom is a mutual organisation that is owned by and run for the benefit of its members. We strive to support our members and the communities in which we operate within. At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

http://westbrom.co.uk (opens in new tab)

Company benefits

Generous annual leave starting at 25 days + 8 bank holidays, (pro rata) Pension scheme Social club membership Performance related pay scheme Corporate health plan Discounted travel cards Life assurance

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This apprenticeship will enable you to progress your career across a range of deparments within the organisation.

Ask a question

The contact for this apprenticeship is:

WORKPAYS LIMITED

Karolina Budaite

Karolina.Budaite@westbrom.co.uk

The reference code for this apprenticeship is VAC1000277172.

Apply now

Closes in 17 days (Tuesday 8 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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