Customer Service Apprentice
Pathfields Medical Group
Plymouth, PL4 9BL
Closes in 8 days (Monday 7 October at 11:59pm)
Posted on 19 September 2024
Contents
Summary
We are currently looking for an apprentice to join our friendly team, working in a fast paced and exciting environment. The successful candidates will provide direct support to other members of the practice with administrative tasks in a busy office environment.
- Annual wage
- £11,980.80 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday 8am– 4pm
(1 hour break)
Tuesday Day off
(college work)
Wednesday 8am– 6pm
(1 hour break)
Thursday
8am– 1pm
Friday 8am– 6pm
(1 hour break)
36 hours a week
- Possible start date
-
Monday 14 October
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Promoting a positive and pro-active image of the practice by welcoming patients to the practice
- Working within the wider patient advisor team to complete administrative duties
- Supporting the practice by helping to reach targets and complete projects
- Filing and processing of patients paper medical notes stored at the practice
- Dealing with incoming mail efficiently so it can be directed to the relevant teams
- Dealing effectively and courteously with incoming and outgoing telephone calls
- Working with the reception team to open and close the buildings at the start and end of the working day
- Completing individual and team tasks to action requests and queries from patients and from clinical staff
Where you’ll work
23 Beaumont Road
Plymouth
PL4 9BL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ACHIEVEMENT TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
You will receive specific on-the-job training from the employer in your workplace at Pathfields.
Off-the-job training will be delivered using either weekly classroom sessions delivered at Achievement Training city centres location, or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards the following qualifications:
- Level 2 Customer Service Practioner Apprenticeship Standard
- Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship
Requirements
Essential qualifications
GCSE in:
- English & Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
About this company
We are a GP single-practice Primary Care Network based within the Plymouth area, providing care to over 30,000 patients. We aspire to delivering excellence in health care and feel the best model to achieve this is one where we have a unified service working across multiple locations including Plympton, Laira, Efford, Crownhill and the city centre. This gives our patients choice: choice over where they visit and who they see. This is particularly useful for patients that need a little extra expertise – many of our clinicians have a specific area of interest and sometimes it is worth travelling to see them for their extra skills in a specific area.
https://pathfields.nhs.uk/ (opens in new tab)
Company benefits
An opportunity to join the NHS Pension scheme. An opportunity to join the Cycle to Work Scheme. 6.6 weeks holidays including bank holidays (pro rata). Eligibility for the NHS discount service.
After this apprenticeship
You could continue on to advanced and higher apprenticeships.
Customer service skills transfer across lots of different jobs and industries.
With experience you could:
- Become a team leader, training officer or customer services manager
- Move into areas of a business like sales or account handling
Ask a question
The contact for this apprenticeship is:
ACHIEVEMENT TRAINING LIMITED
Macie Thirlby
Admissions@achievementtraining.com
01752 202266
The reference code for this apprenticeship is VAC1000277099.
Apply now
Closes in 8 days (Monday 7 October at 11:59pm)
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