Business Support Apprentice

Summary

The Business Support Apprentice is responsible for supporting the organisation with a wide range of administrative and office support activities to facilitate the efficient operation of the organisation and reception. This is an important role, reporting directly to the Head of HR. and requires a high degree of flexibility and initiative.

Annual wage: £13,650 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 9am – 5pm including 30 minutes unpaid lunch break
37 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Business Support Apprentice is responsible for supporting the organisation with a wide range of administrative and office support activities to facilitate the efficient operation of the organisation and reception:-

To attend and participate in regular supervisions, meetings and training courses
Taking phone calls and liaising with team members and service users as necessary
Updating and maintaining databases
Assisting with set up of meeting rooms and ICT equipment
Booking and managing venue diaries and setting up meeting rooms daily
Sending out letters/information as required
Supporting colleagues with administrative tasks
Updating template letters and forms
Collating and distributing information
Support with organising Employee Engagement events
Undertake general administrative duties including filing, photocopying, and scanning
Ensuring there is adequate stationery stores & other resources at all times and ordering when necessary
Organising refreshments for visitors
Update display material in Reception area & keep the Reception area tidy
Handle incoming and outgoing mail and deliveries
To monitor and be responsible for email enquiries the Reception inbox
Produce and distribute training to certificates in a timely manner to employees
Produce ID badges for new starters
Communicate verbally and in writing to answer enquiries and provide information (including dealing with telephone calls)
Work as part of SIL to provide an efficient and effective service for disabled and older people and family carers

Where you’ll work

1 OWEN WAY

LEOMINSTER ENTERPRISE PARK

LEOMINSTER

HEREFORDSHIRE

HR6 0LA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Formal training is delivered at HWGTA, located in Holmer Road (HR4 9SX).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Level 2 qualification.

There is also a five-day teambuilding residential trip that is held in spring of each year.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4 or C above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Positive attitude
Motivated and engaging

Other requirements

Rural location in Leominster

About this company

Our range of services and experience means that we can tailor how we support you; meeting your needs however small or however significant they are. From providing care in the home, to supporting you in social activities or education, managing your own PA and finances, to providing training; we’ve got it all covered. SIL was formed in 1996 when a group of disabled people started campaigning for a pilot Direct Payment scheme in Herefordshire. Two years later SIL started providing Direct Payment Support Services and in 2004 we added our Supported Living service. SIL continues to be led by the people that need us; around half of our Trustees are service users or family carers. We think this makes us who we are; a charity which is committed to helping people to live as independently as possible. Helping them live confidently within their own homes and making their own choices over how they want to live their lives. Their knowledge and experiences help to inform our decisions and drive us as an organisation. Our focus is on people not profits.

https://www.s4il.co.uk/about-us/meet-the-team/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

To progress to the Business Support Administrator role

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Lisa Wilkinson

lisa.wilkinson@hwgta.org

01432377002

The reference code for this apprenticeship is VAC1000276975.

Apply now

Closes in 9 days (Monday 30 September at 11:59pm)

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