Property Maintenance Customer Service Technician Apprentice
Vistry Group
Coleshill, B46 1JU
Closes in 11 days (Sunday 13 October at 11:59pm)
Posted on 13 September 2024
Summary
Providing exceptional customer care to Vistry Customers, accordance to guidelines associated contract conditions, working to maintain our 5* builder status. Carrying out repairs, sourcing materials in order to complete works within in a single visit. Supporting office-based staff with programming works for subcontractors and technical guidance.
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Training course
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Property maintenance operative (level 2)
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Hours
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Monday - Friday between 8am - 5:30pm.
39 hours a week
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Possible start date
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Wednesday 13 November
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
Main duties
· To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit
· To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes
· To review defects lists and procure any materials required prior to customer appointments
· To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
· To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
· Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
· Maintain accurate records on the Defects Management System
· To organise and prioritise workload
Where you’ll work
2 Bromwich Court
Gorsey Lane
Coleshill
B46 1JU
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
GREY SEAL ACADEMY LIMITED
Your training course
Property maintenance operative (level 2)
Equal to GCSE
Course contents
Plan the sequence of work required to carry out routine property maintenance operations.
Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
Comply with statutory health and safety regulations and requirements.
Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
Comply with key regulatory and legislative requirements, including building regulations.
Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
Select and use technical literature and other sources of information and data to address property maintenance problems.
Record and report information, using digital and written techniques.
Inspect own work, ensuring it is delivered to the given specifications.
Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
Provide customer feedback whilst maintaining customer service.
Escalates issues beyond their level of competence and authority.
Plan the sequence of work required to carry out routine property maintenance operations.
Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
Comply with statutory health and safety regulations and requirements.
Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
Comply with key regulatory and legislative requirements, including building regulations.
Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
Select and use technical literature and other sources of information and data to address property maintenance problems.
Record and report information, using digital and written techniques.
Inspect own work, ensuring it is delivered to the given specifications.
Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
Provide customer feedback whilst maintaining customer service.
Escalates issues beyond their level of competence and authority.
Your training plan
The Apprentice will complete studies on site or virtually on a weekly basis.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4 or above)
- Maths (grade Grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Creative
- Patience
Other requirements
Due to the nature of the role, the applicant requires to hold a full UK driving licence.
About this company
Vistry Group came together at the start of 2020, bringing together the energy, talent and deep-rooted experience of Bovis Homes, Linden Homes and Countryside Partnerships.
We are all about people, and it is our people, around 3000 of us, who have created a UK top-five housebuilder, with a five-star rating. We care about the wellbeing of our people and we value diversity and inclusion, seeking to create a supportive, dynamic environment where talented and dedicated people can develop their career.
https://www.vistrycareers.co.uk/jobs/6154/apprentice-customer-service-technician-west-midlands/ (opens in new tab)
Company benefits
• Competitive basic salary and annual bonus
• Up to 33 days annual leave plus bank holidays
• Private Healthcare
• Competitive contributory pension scheme
• Share incentive schemes
• Employee rewards portal with many more benefits
After this apprenticeship
Sucessful completion of apprenticeship can lead to permenant role within Build Team.
Ask a question
The contact for this apprenticeship is:
Vistry Group
Dee Kumari
dee.kumari@vistry.co.uk
The reference code for this apprenticeship is
VAC1000276775.
Apply now
Closes in 11 days (Sunday 13 October at 11:59pm)
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