IT Service Desk Apprentice
Birketts LLP
Suffolk, IP1 1QJ
Closes in 18 days (Wednesday 9 October)
Posted on 13 September 2024
Contents
Summary
We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. You will be providing first line IT Support to our 900+ employees.
- Annual wage
-
£14,000 a year
Minimum wage rates (opens in new tab)
£14,000 - £16,000 per annum.
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.30pm,
37 hours a week
- Possible start date
-
Monday 21 October
- Duration
-
1 Year 4 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties: you will be responsible for:
- Ensuring consistently accurate data inputting into the Service Desk Management tool
- Working within the agreed SLA’s for communication, escalation, response times
- Escalating accordingly to the relevant teams
- Working collaboratively to support ticket volumes
- Understanding user constraints and providing a friendly and professional customer service
Where you’ll work
Providence House
141-145 Princes Street
Ipswich
Suffolk
IP1 1QJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
QA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and Powershell
Requirements
Essential qualifications
GCSE in:
- any subject --- x3 (grade 4+ (A-C))
- English (grade 3+ (D or above))
- Maths (grade 3+ (D or above))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
- Non judgemental
About this company
Birketts is an ambitious full service, top 50 UK law firm, operating in East Anglia, London and the surrounding areas. With a rich heritage spanning over 150 years we’ve built an enviable track record advising businesses, institutions and individuals in the UK and internationally. We are committed to our culture of a supportive and inclusive firm, where individuals are valued and provided with an environment where they can flourish.
After this apprenticeship
- 90% of QA Apprentices secure permanent employment after finishing their apprenticeship
- Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Benefits:
- One of the best things about joining Birketts is our rewards package. At Birketts we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that
You can expect to receive:
- 25 days holiday (FTE) plus Bank Holidays
- Long Service holiday award – 1 extra week every 10 years continuous service
- Private Healthcare - BUPA (offered after probation is passed)
- Scottish Widows Pension Scheme (5% employer / 5% Employee)
- Staff Profit Share / Salary sacrifice (Pensions, Staff Profit Share)
- Life Assurance - 4 x salary / Permanent Health Insurance
- Paid ESG (Environmental, Social and Governance) day
- Enhanced Maternity/Paternity Leave
- Gym Flex membership
- Electric car scheme
- Dress for your Day Policy
- Discounted legal services
- Agile Working Policy
- Season Ticket Loan
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000276733.
Apply now
Closes in 18 days (Wednesday 9 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.