Customer Service Advisor Apprentice
Warwick District Council
Leamington Spa, CV32 4AA
Closes in 2 days (Thursday 3 October)
Posted on 13 September 2024
Contents
Summary
This post offers the opportunity to study towards a Customer Service Practitioner Level 2 qualification. This is a fantastic opportunity to start a career in Customer Services and Local Government with Warwick District Council.
- Annual wage
- £12,880 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Hours to be agreed with line manager
37 hours a week
- Possible start date
-
Friday 1 November
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- You will work within the Customer Services Team gaining skills, knowledge and experience of the District Council’s customer service role
- This will include working at the Pump Rooms in Leamington Spa, the main headquarters in Warwick, there may also be the opportunity to work from home on occasion
- You will resolve customer enquiries by telephone and face to face
- You will record information on the relevant systems detailing the nature of the enquiry
- You will update and amend systems as appropriate so that wherever possible the enquiry is resolved at first point of contact
Where you’ll work
Royal Pump Rooms
Parade
Leamington Spa
CV32 4AA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HEART OF ENGLAND TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
The district council headquarters are in Warwick and Leamington Spa. It employs more than 500 people. The district council deal with issues such as waste management, the collection of council tax, planning/building regulations, council housing and council house repairs. The district was created on 1 April 1974, by a merger of the former Leamington Spa and Warwick municipal boroughs, the Kenilworth urban district and the Warwick Rural District.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Potential to progress to the next level of an apprenticeship
- Look to secure employment
Ask a question
The contact for this apprenticeship is:
HEART OF ENGLAND TRAINING LIMITED
The reference code for this apprenticeship is VAC1000276637.
Apply now
Closes in 2 days (Thursday 3 October)
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After signing in, you’ll apply for this apprenticeship on the company's website.