Administrator Apprentice

Summary

Due to the expansion of the company, we have an exciting new opportunity. We now have a new role for an office administrator, who will work in our Evesham office alongside our team and help with the day to day running of the office.

Annual wage: £14,625 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8.30am to 5pm (including 1 hour lunch break – unpaid)
37 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide general administrative support to the office team and care assistants. Carry out administrative tasks as directed.
Maintain accurate and up to date computerised and hard copy records, for example, staff and customer files. Photocopy and file documents accurately and efficiently.
Prepare new customer information packs and distribute these as required.
Answer telephone and face to face enquiries in a professional and respectful manner. Communicate with customers and their chosen representatives regarding their care and support needs, taking account of different communication needs and levels of understanding.
Attend meetings where requested, take and distribute accurate notes within a reasonable time.
Produce copies of care assistant contracts and handbooks. Keep sufficient supplies of ID badges and produce the badges for each care assistant.
Maintain the stock of uniform, PPE (personal protective equipment) and other necessary supplies. Re-order supplies and keep records of items issued and returned.
Manage petty cash and keep a record of stock levels for refreshments and cleaning products, replenishing as necessary.
Assist the registered manager with quality assurance checks. Carry out competitor analysis (such as mystery shopping) under guidance from the registered manager.
Prepare training rooms before each training session – provide refreshments if requested.
Collect post and take outgoing post to the drop off point as and when required.
Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.
Keep all information about customers and their families secure and confidential except where Bluebird Care policy requires you to share information to protect the interests of our customers.

This list is not exhaustive, and you may be asked to carry out additional duties. We will provide you with full training in line with regulatory requirements.

Where you’ll work

BASEPOINT BUSINESS CENTRE

CRAB APPLE WAY

VALE PARK

EVESHAM

WR11 1GP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade A*-C/ 4-9)
Mathematics (grade A*-C/ 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Administrative skills
Knowledge of Care sector
Excellent Timekeeper
Reliable
Motivated
Enthusiastic
Professional and respected

Other requirements

This position might close early,

About this company

Bluebird Care is a national provider of home care services. We specialise in working with customers and their families who require social care in their own homes. We offer a unique service of tailored care visits from check-in visits to full live-in support. Our commitment to quality care has played an important part in our success. We now have over 200 offices in the UK and Republic of Ireland. Bluebird Care provides over 7.9 million care visits at home every year. That’s over 22,000 care visits to over 9,500 customers each day.

https://www.bluebirdcare.co.uk/worcester-wychavon (opens in new tab)

After this apprenticeship

The opportunity of a permanent position within the company.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Emily Jackson

emily.jackson@hwgta.org

01905 330732

The reference code for this apprenticeship is VAC1000276556.

Apply now

Closes in 13 days (Friday 4 October at 11:59pm)

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