Administration Assistant Apprentice

Summary

This is a fantastic apprenticeship opportunity within a fast-paced physiotherapy clinic who deal with clients following car accidents and also self-referring patients.

Annual wage: £13,650 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Alternating between 9-5 and 10:30-6:30, working one in every three Saturdays 8:30am-12:30pm. A Friday off every 6 weeks. Days TBC.
37 hours a week
Possible start date: Tuesday 15 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role is busy and varied.
Candidates will be required to answer calls in a professional manner, respond to emails, problem solve, provide a friendly service and be able to work as part of a team or alone when required.

Duties include but not liimited to :

Answering phones
Responding to emails
liaising with physiotherapists
Greeting patents within the clinic
Booking appointments via telephone
Working through our online systems to make sure all tasks are completed
liaising with insurance companies

Where you’ll work

12 Lodge Lane

Dinnington

Sheffield

S25 2DR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RNN GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Standard
Functional Skills in maths (If required)
Functional Skills in English (If required)
Monthly online teaching sessions with workbased assessment

More training information

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Confident telephone skills
Willing to listen and learn
Friendly and approachable
Well presented

Other requirements

We are a small admin team but we have 15 physiotherapy clinics around the country. We are looking for someone to fit into the team, be a team player and be reliable.

About this company

Established in 2008 Offering quality assessments, diagnosis and treatment of musculoskeletal conditions. We help many patients sent to our specialist clinicians from GP’s and medical consultations as well as self-referrals. We have 15 clinics around the country however the administration team are based within our Dinnington practice. We are a small friendly team and we are looking for an apprentice to join our growing company.

http://www.anstonphysio.co.uk (opens in new tab)

After this apprenticeship

Full apprenticeship with the potential full-time job offer at the end

Ask a question

The contact for this apprenticeship is:

RNN GROUP

Lorraine

lorraine.savage@rnngroup.ac.uk

07713 319356

The reference code for this apprenticeship is VAC1000276377.

Apply now

Closes in 20 days (Friday 11 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents