Apprentice Financial Service Administrator

FUTURE FINANCIAL WEALTH LLP

Dorset, SP8 4QJ

Closes in 6 days (Friday 27 September at 11:59pm)

Posted on 12 September 2024

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Summary

This is a fantastic opportunity to start your career in the Finance Industry. The Business Administrator will support the Financial Planners/Client Service. Manager in all aspects of their work and has a key role in delivering ‘excellent’ client service to clients of the practice.

Annual wage
£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

The salary would depend on the candidate age and experience so could be £12,480 to £22,308.

Training course
Financial services administrator (level 3)
Hours
This is a full time position and the paid working hours are 37.5 each week. The breakdown of these hours are: 09:00 – 17:00 Monday to Friday inclusive of a 30-minute unpaid break.

37 hours a week

Possible start date

Monday 30 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be responsible for administration generated from client meetings, business submission and incoming telephone, email and postal queries.

This will also include: 

Administration of client information for the Financial Planners, ensuring all information is gathered in timely fashion and prepared fully before submitting to paraplanner to write case.

  • Responsible for managing the whole LOA process, chasing providers and 3rd parties to gain information required by Paraplanning team.                                              
  • Gathering and chasing information from SJP administration centres and external 3rd parties to ensure client work is completed within given timescales.  
  • Managing the client’s financial information and documents to update/create the Client Financial Review documents.  
  • Supporting the Financial Planners with post meeting administration and client communication.  
  • Providing weekly briefings to the Financial Planners and Client Service Manager to ensure everyone is kept up to date with progress of cases.  
  • Completion of various application forms and documentation on the client’s behalf inc: AML, ID&V.  
  • Prepare files including, compliance documentation, research, illustrations; supporting documentation, prior to advice.  
  • Accurately submitting business using the online systems, adhering to compliance processes.  
  • Updates and maintenance of the Client Relationship Management (CRM) system and other SJP IT systems.  
  • Using SJP computer systems and following SJP/team processes to ‘place’ straightforward investments.  
  • Answering calls and handling queries professionally, re-directing or taking messages and using initiative to deal with queries.  
  • Support the day-to-day business operations within the Practice.  
  • Maintain a good working relationship with colleagues, clients and third parties.  
  • Completing training as required and proactively remaining informed of regulatory changes in financial services.  
  • Any other duties as may reasonably be required for both the business and Financial Planners, consistent with the vacancy.  

Where you’ll work

Synergie House

Gillingham

Newbury

Dorset

SP8 4QJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLCERT LIMITED

Your training course

Financial services administrator (level 3)

Equal to A level

Course contents
  • Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
  • Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
  • Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
  • Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

    • Your training plan

    The training will take place in the workplace, and you will be given protected time in the week to complete your studies.  
    You will also be given a number of workplace mentors to support your development within the business. 

    More training information

    You will also be trained to the SJP standard and offer development by the employer as you progress through the programme.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4-9)
    • Maths (grade 4-9)

    Desirable qualifications

    GCSE in:

    • ICT (grade 4-9)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience
    • Physical fitness

    About this company

    At Future Wealth Management, we understand that finding a professional Adviser, that you can trust, is an incredibly important decision. We pride ourselves on building long term relationships with clients, centred around exceptional service. Most people will need to seek financial advice at some point in their lives, whether they realise it or not. Trying to navigate the intricacies of the financial services industry alone, alongside the ever-changing needs of the individual, can lead to investments and savings not reaching their full potential. We’re here to help guide individuals and businesses with advice including, but not limited to: Investment planning Retirement planning Inheritance Tax and Estate Planning Trusts* Family protection Specialist insurance Once these plans are put in place, it is vital to review these regularly to keep up to date with changes in legislation and taxation, product developments and your own situational changes. Indeed, a review is crucial if your circumstances change, such as starting a family or changing employer, moving home or receiving an inheritance. Whether you’re embarking on a marriage or undertaking divorce proceedings, receiving reliable financial advice is critical.

    https://www.f-w-m.co.uk/ (opens in new tab)

    After this apprenticeship

    This is a fantastic opportunity to learn the business from scratch and to then look at career routes within the business. As this is a sector related administrative qualification it will give you a fantastic Insite into the careers which you could potentially progress to.  
    We have had candidates complete this course with us before that have become Paraplanner and intern complete the level 4 course to become fully qualified.  We have also had candidates that have become Financial Advisors and also intern complete the Financial Advisor Level 4 with us. 
    Please see this as a career opportunity where the qualification will support your learning and identify various career opportunities available to you in the future. 

    Ask a question

    The contact for this apprenticeship is:

    SKILLCERT LIMITED

    Adam Black

    Adam.Black@skillcert.co.uk

    The reference code for this apprenticeship is VAC1000276149.

    Apply now

    Closes in 6 days (Friday 27 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.