Customer Service Apprentice
Glam Doll Fashion
HEYWOOD, OL10 2JG
Closes in 16 days (Friday 18 October)
Posted on 12 September 2024
Contents
Summary
Immediate start with GlamDoll Fashion. We are looking to hire a Customer Service Apprentice to join our team. You will learn many aspects of fashion, giving you a solid foundation for your career to progress. This is an excellent opportunity for driven individuals.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
The working pattern would be 5 full days between Monday-Saturday.
The standard hours would be 9.00am - 5.00pm each day, however we can be flexible for someone travelling if this reduces their travel time.
40 hours a week
- Possible start date
-
Monday 28 October
- Duration
-
1 Year 4 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Live interaction with internal and external customers
- Understanding the core values of the business
- Printing off orders daily
- Manage and respond to emails and chats within social media platforms. You’ll liaise with internal departments and external companies to investigate customer queries
- You’ll investigate customer complaints and provide solutions whilst keeping them informed and up to date along the way
- Handling of complex queries/complaints
- You’ll be the first voice our customers hear, so you’ll need to make a great first impression
- You’ll have email and chat targets to achieve, so being focused on them will be key to your ongoing success
- You’ll be focused on customer satisfaction, dealing with our clients with empathy, direction, and action
- You’ll deliver on promises, understand customer frustrations, and have an investigative approach to all customers
- Listing products
- General admin duties
Where you’ll work
UNIT 305
PHOENIX PARK INDUSTRIAL ESTATE
PHOENIX CLOSE
HEYWOOD
OL10 2JG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BURY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Customer Service Practitioner L2 Standard
This is a work-based qualification with monthly college attendance.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above or equivalent)
- Maths (grade C/4 or above or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
Glam Doll Fashion offers trend and led fashion at affordable prices and creates fast fashion at your fingertip. Our philosophy is pretty simple, we don’t take fashion or life too seriously.
https://glamdollfashion.co.uk (opens in new tab)
Company benefits
• Company pension • Free Parking • Employee discounts • Incentives
After this apprenticeship
On completion of the apprenticeship you may be considered for a role within the company.
Ask a question
The contact for this apprenticeship is:
BURY COLLEGE
The reference code for this apprenticeship is VAC1000276009.
Apply now
Closes in 16 days (Friday 18 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.