Business Apprentice
MOTOR MARKETING LIMITED
PORTSMOUTH, PO6 4BQ
Closes in 18 days (Wednesday 9 October at 11:59pm)
Posted on 10 September 2024
Contents
Summary
GREAT POSITION! Motor Marketing are seeking an enthusiastic and detail-oriented Quality Assurance & Business apprentice. You’ll be monitoring the quality of the agents’ calls and completing administrative tasks. APPLY NOW!
- Annual wage
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£15,600 a year
Minimum wage rates (opens in new tab)
Salary: £8 per hour £15,600 per annum, to be discussed in interview
- Training course
- Business administrator (level 3)
- Hours
-
Shifts are as follows 8-4PM, 9-5PM,10-6PM Monday - Friday.
4 hours on alternate Saturdays (paid as overtime) and Overtime offered when required.
30 minute lunch break + 30 min comfort breaks per day
37 hours a week
- Possible start date
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Saturday 12 October
- Duration
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1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Job Purpose
You will need to have good attention to detail, be a good communicator, have a bright and confident personality and have excellent organisational skills. This is a key role within the business as you will be expected to measure quality for all agents across calls and administration.
What will I be doing?
- Quality Assurance on agents call recordings, bookings and admin using a checklist to ensure all calls comply with specific campaign requirements for each client
- Various administrative tasks, such as allocating tasks and investigating complaints.
- Act as an overflow team for answering calls and transferring to correct department/s or taking messages for various teams.
- Gathering information from asking the right questions
- Building lasting relationships to ensure repeat business
- Providing first class customer service both internally and externally
- Representing the company brand effectively and respectfully
What are the qualities we are looking for?
- Customer focused
- Self-motivated
- Resilient
- Target driven
- Confident with answering and transferring calls
- Conversational & able to build rapport with customers
- The ability to build & maintain fantastic customer relationships
- Computer Literate
- Previous Motor Trade Experience (optional)
- Previous experience with Kerridge, Drive, Pinnacle (DMS/CRM Systems)
Full training will be given in order to complete the above duties to the best of your ability. Motor Marketing and Boom Training will assist you through your apprenticeship studies.
Where you’ll work
SOUTH OFFICE UNIT 2
HARBOURGATE BUSINESS PARK
SOUTHAMPTON ROAD
PORTSMOUTH
PO6 4BQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BOOM TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Level 3 Business Administrator Standard, which includes:
- Modules covering Skills, Knowledge, and Behaviours in Business
- You'll have a personal tutor to guide you through your training
- You will attend 1:1 sessions with your tutor every 2/3 weeks
- End-Point Assessment (online)
- Group classes with other learners
- Functional Skills Level 2 in maths & English if required
- Business Administrator Certificate from IFATE and City & Guilds
- Training will be completed within the office working hours
- Meetings with the assessor coach will take place on a fortnightly basis
More information here:
https://boomtrainingltd.co.uk/courses/apprenticeships
Requirements
Desirable qualifications
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Confident
- Target Driven
About this company
Multi-channel UK Contact Centre generating leads for businesses. Specialising in Data (Provision & Compliance), Video & Animation, Digital Media & Strategy, Training and Events
https://motormarketinguk.com/ (opens in new tab)
Company benefits
NEST Pension 22 days annual leave + bank holidays Training available inhouse and through external partners Statutory Sick Pay Onsite parking Performance related bonus Discounted cinema tickets Eye Test Vouchers Development opportunities
After this apprenticeship
If the apprentice proves to be successful with their duties, the role may be expanded once the apprenticeship is completed.
Ask a question
The contact for this apprenticeship is:
BOOM TRAINING LIMITED
Amy Gould
amy@boomtrainingltd.co.uk
02380004210
The reference code for this apprenticeship is VAC1000275770.
Apply now
Closes in 18 days (Wednesday 9 October at 11:59pm)
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