IT Apprenticeship
DIGITAL ID LTD
Stockport, SK1 1HG
Closes on Monday 28 October
Posted on 11 September 2024
Contents
Summary
Are you passionate about IT and eager to launch your career in technology? Join Digital ID as an IT Support Apprentice, where you'll have the chance to work with cutting-edge hardware and software in a vibrant and dynamic environment.
- Annual wage
- £12,500 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
35 hours a week
- Possible start date
-
Monday 4 November
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Customer Support: Provide exceptional application and hardware support to external customers and internal users via telephone, email, and remote login.
Service Desk Support: Log and manage customer calls, tracking all activities related to resolving technical issues.
Hardware Support: Administer Return Merchandise Authorisation (RMA) procedures for hardware returns, and assist in the service, repair, and upgrades of specialist printer hardware.
Accreditation & Training: Undertake training to gain and maintain third-party accreditation and certification in relevant technologies.
Technical Problem Solving: Assist in diagnosing and resolving a variety of technical issues to meet customer needs and exceed expectations.
Where you’ll work
Highbank Court
3 Highbankside
Stockport
SK1 1HG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Create your next generation of outstanding IT Technicians. This apprenticeship creates expert Support Technicians with exceptional problem-solving skills. We teach people how to optimise systems, configure devices, and provide an effective IT support service centred around customer care.
Our curriculum combines expert training and personal support to develop confidence alongside skill. We empower our apprentices to unlock their potential, keeping your IT systems and end-users working effectively.
Whether you are a large IT solutions company that supports external clients, or a smaller in-house IT Department, an IT Support Technician apprentice is guaranteed to improve the overall efficiency and productivity of your company, by resolving technical issues and providing prompt solutions.
Requirements
Essential qualifications
GCSE in:
- English (grade 5/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
About this company
Digital ID is the UK’s largest ID card company, with over 25 years of experience in providing expert solutions for businesses of all sizes. From secure access control to card printing solutions, they work with a wide range of sectors including education, healthcare, and corporate industries. As an IT Support Apprentice, you’ll be part of a dedicated team that provides high-level technical support and service to both our clients and internal users, ensuring smooth operations every day.
http://www.digitalid.co.uk/ (opens in new tab)
Company benefits
Pension scheme and health insurance plan after probation Free parking and cycle-to-work scheme with onsite shower facilities Employee assistance program providing 24/7 confidential support for you and your family Discounts with retailers
After this apprenticeship
- Possible full-time position within the business and progression onto a Level 4 programme.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
The reference code for this apprenticeship is VAC1000275585.
Apply now
Closes on Monday 28 October
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.