Apprentice Medical Receptionist (Customer Service Practitioner)

Summary

We are looking for a Apprentice Medical Receptionist to join our incredible, hard working administration team. The role will involve communicating with our patients both over the telephone and face to face. We will support you in gaining the confidence to communicate professionally at a high standard to the patients within our local community.

Annual wage: £10,200 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 8am - 2pm
30 hours a week
Possible start date: Monday 14 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Day to day responsibilities include:

Greet our patients with kindness and understanding
Offer guidance to our patients face to face as they present at the front desk
Answer the incoming calls swiftly
Listen carefully and be understanding to our patients' needs
Use of multiple IT systems including the EMIS clinical system
Ensure clear and accurate entries are documented in our patients medical records
Communicate well with colleagues
Build good relationships with colleagues
Complete all tasks to a high standard
Scanning documents accurately to medical records
Attend practice meetings as required
Keep your working area clear and tidy

Where you’ll work

419 MAIN ROAD

HARWICH

CO12 4EX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COLCHESTER INSTITUTE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

The apprentice will be working towards the Customer Service Level 2 apprenticeship standard
Delivered in the workplace via online training with Colchester Institute
Functional Skills in maths and English, if required

Requirements

Essential qualifications

GCSE in:

maths and English (grade A*-E/9-2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

This role will involve spending long periods of time at a computer. A DBS check will be required and the cost of this will be covered by the practice.

About this company

Mayflower Medical Centre is a large GP practice based in Harwich, Essex. We are located inside the Fryatt Hospital. We are very fortunate to be a purpose-built modern surgery that allows for a comfortable working environment. Our team is made up of our partner GP’s, Nurses, HCA’s, phlebotomists, pharmacists, and many other clinical roles plus a large administration team including medical receptionists, medical secretaries, dispensers and prescription clerks and is led by our Practice Manager. We strive to offer a considerate and professional service to our 17,300 patients and our administration team play a huge part in this by sign posting our patients to the relevant clinical care. We are extremely proud that our surgery was rated as ‘good’ in our most recent CQC inspection that took place in March 2022. This is a reflection of the positive attitude and hard work of our team.

http://www.mayflowermedicalcentre.co.uk (opens in new tab)

Company benefits

NHS pension scheme

After this apprenticeship

The opportunity to apply for a permanent role and career progression within the NHS into other administration roles or a clinical route

Ask a question

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

Colchester Institute - Apprenticeships Team

ci.apprenticeships@colchester.ac.uk

01206712043

The reference code for this apprenticeship is VAC1000275558.

Apply now

Closes in 12 days (Friday 11 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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