I.T Customer Service Apprentice

CENTRAL ROOFING AND BUILDING SERVICES LIMITED

Hereford, HR4 9BP

Closes on Thursday 31 October

Posted on 6 September 2024

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Contents

Summary

An opportunity has arisen for a Customer Service Apprentice within our IT Department to join the nation’s largest roofing and cladding company. Central Roofing Building Services has branches across the UK serving a growing client base that includes a number of blue-chip clients which produces much repeat business.

Annual wage
£12,979.20 a year

Minimum wage rates (opens in new tab)

Pay will be above Apprenticeship rate.

Training course
Customer service practitioner (level 2)
Hours
Monday -Thursday, 8.00am - 5.00pm and Friday, 8.00am - 4.00pm.1 hour lunch break each day.

39 hours a week

Possible start date

Saturday 9 November

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Customer Service Apprentice will play a vital role within our IT team, collaborating closely with  all Regions.  This role offers an excellent opportunity for growth and hands-on experience in IT.  

Key responsibilties include:

  • Support the IT Manager with various tasks and projects as needed
  • Participate in training sessions to develop skills and knowledge.
  • Engage with company employees to provide solutions with either handware or software, which will help them in their role
  • Participate in cybersecurity activities, including monitoring and responding to security incidents
  • Provide technical support to resolving IT-related issues occuring on company relevant sites
  • Help with the documentation of IT processes and procedures for company policy documents

Where you’ll work

Central Park Holmer Road

Hereford

HR4 9BP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Formal training is delivered at HWGTA, located in Hereford (HR4 9SX)
    • You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote
    • You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions.
    • They will also prepare you for your End Point Assessment to gain your Customer Service Level 2 qualification.
    • There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme

    Requirements

    Essential qualifications

    GCSE in:

    • English and Maths (grade 4 or C above)

    Desirable qualifications

    Other in:

    • I.T (grade Pass)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • MS Office skills
    • Can Do Attitude
    • Positive
    • Motivated
    • Approachable

    About this company

    With 40 years of expertise, Central Group leads the UK's commercial roofing and cladding sector. Our services span surveys, repairs, maintenance, and installations, including broader building fabric work. We excel in diverse material installations for all building types. Serving both private sector giants like Cadbury, Whitbread, and M&S, and public sector entities like Local Authorities and EDF Nuclear Power, we maintain a strong presence. Operating under Central Roofing & Building Services Ltd and Central Roofing (South Wales) Ltd, we achieve an annual turnover of £37 million with a skilled workforce of over 165 professionals, dedicated to excellence. You will join the team at a time of business growth and for the right candidate, we offer a prosperous career in IT. The company’s core values are an incredibly important part to the overall success of the company. So your positive, can do attitude and bubbly approach will play a significant part in the day to day enjoyment of your role. You will be part of our IT Department supporting all the Regions within the Business. Here you will work closely with the IT Manager and you will be guided, mentored and coached with care and support to continue your apprenticeship. We are looking for someone with a keen interested in IT.

    https://www.centralroofing.co.uk (opens in new tab)

    Company benefits

    Ad hoc bonuses are paid i.e. Christmas/Summer Celebration days Private Medical (after successful 6-month probation period) Long Service Awards Enhanced Maternity & Paternity pay after 2 years 25 days leave plus BH Employee Assistance Programme

    After this apprenticeship

    • To progress to a career in I.T

    Ask a question

    The contact for this apprenticeship is:

    HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

    Lisa Wilkinson

    lisa.wilkinson@hwgta.org

    01432377002

    The reference code for this apprenticeship is VAC1000275507.

    Apply now

    Closes on Thursday 31 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.