IT Support Technician apprentice - Black Country Healthcare NHS
BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST
Dudley, DY2 0UW
Closes in 4 days (Wednesday 25 September at 11:59pm)
Posted on 10 September 2024
Contents
Summary
You will work as part of the ICT Service Desk team where you will be the first point of contact for our Trust colleagues with regard to faults and incidents associated with using our infrastructure, communications and core corporate applications.
- Annual wage
- £12,514 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday
Shifts will include:
8am - 4pm and 9am - 5pm
37 hours a week
- Possible start date
-
Thursday 10 October
- Duration
-
1 Year 9 Months
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Taking and resolving the ICT Service desk telephone calls.
- Complete user and resource request forms
- Taking ownership of faults and incidents and managing them by categorising and prioritising them in line with team procedures
- Escalating any incidents and service requests that you can’t resolve, to senior members of staff
- Have a 'service orientated' approach to work, with excellent customer service skills
- To work as a member of a team, encouraging knowledge sharing.
- Manage daily tasks and activities which may require reprioritisation to satisfy changing business needs
- Follow agreed plans, procedures and instructions to complete tasks and activities
- Work to defined deadlines as part of a team and on an individual basis to deliver technical service within the Service Level Agreements
- Quick and accurate advanced keyboard skills required for computer related tasks
- Safe transportation of IT equipment making use of trolleys and Trust vehicles as required
- Ensure all installations & removals are documented in the agreed manor
- Participates in the auditing of hardware and software ensuring that trust asset registers are maintained
- Advise Trust colleagues on internal procedures and processes
- Assist in the development and management of internal documentation
- Aim to achieve Service Desk and personal SLA’s and KPI’s
- To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality ICT service
Where you’ll work
Unit 5 & 6
Crackley Way, Peartree Lane
Dudley
DY2 0UW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TECHNICAL PROFESSIONALS LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 Information Communications Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
Requirements
Essential qualifications
GCSE in:
- English Language (grade 4 (C))
- Maths (grade 4 (C))
- Computer Science/ICT (grade 4 (C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Creative
- Initiative
- PC Architecture
- Microsoft Desktop Apps
- Microsoft OS and O365
- Self-motivated
- Confident and self-reliant
- Positive attitude
- Accurate data recording
- Honest and Respectful
- Caring
Other requirements
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships. You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status, have the right to work in the UK.
About this company
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
https://www.blackcountryhealthcare.nhs.uk/about-us (opens in new tab)
After this apprenticeship
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
Sam Richardson
s.richardson@learn-tech.com
The reference code for this apprenticeship is VAC1000275359.
Apply now
Closes in 4 days (Wednesday 25 September at 11:59pm)
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