IT Support Apprenticeship
Charles Wells Ltd
Stowmarket, IP14 2AG
Closes in 24 days (Saturday 26 October)
Posted on 6 September 2024
Contents
Summary
Muntons, a global leader in malt and malted ingredients, is seeking a 1st Line Support Analyst to join their IT team. In this role, you will be the first point of contact for technical issues across the company, providing troubleshooting and problem-solving assistance via phone, email, chat, or remote access.
- Annual wage
- £16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday - exact shifts to be confirmed.
37 hours a week
- Possible start date
-
Sunday 3 November
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
In this role Muntons will provide:
- Competitive rate of pay, reviewed annually
- Company pension contribution at 5%
- Health Cash Plan with Reward Scheme
- Life Assurance
- Company profit based bonus
- Flexible working arrangements
- myStaffShop membership
Key responsibilities:
Our 1st line support analyst is the first point of contact for users across the business who have technical issues or queries. Providing initial troubleshooting and problem-solving assistance, either by phone, email, chat, or remote access.
Escalating to, and working closely with the wider IT team, to resolve more complex issues while engaging with our users to ensure they are kept up to date with progress and expected resolution.
Key tasks:
- Answering user queries and requests in a timely and professional manner
- Taking ownership of tickets raised via our helpdesk system, tracking progress and updating accordingly
- Prioritising and escalating tickets to 2nd/3rd line support as required
- Identifying and resolving common technical issues, such as password resets, network connectivity, software installation, hardware configuration, etc.
- Following up with users to ensure their satisfaction and closure of tickets
- Support & installation of end user devices, typically including:
- Desktops, Laptops – Windows 10 & 11
- Imaging of Desktops/Laptops (Intune/Autopilot)
- Mobile Phone Management (Intune)
- Konica Printers – SafeQ & FollowMe Print
- Microsoft Office 365 Applications (Word, Excel, Outlook, Teams etc) - Creating and updating documentation and knowledge base articles
- Collaborating and communicating with other support teams and IT staff
- Keeping up to date with the latest technologies and best practices
Where you’ll work
Needham Road
Stowmarket
IP14 2AG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LIFETIME TRAINING GROUP LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4)
- IT or Digital Related Qualification (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Team working
About this company
Muntons is a significant global supplier to the food and drinks industry and has been producing high-quality malt and malted ingredients for some of the most famous, and well-loved brands around the globe for the over 100 years.
After this apprenticeship
- Ongoing training and development.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC1000275347.
Apply now
Closes in 24 days (Saturday 26 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.