IT Apprentice

Summary

Durham School are now looking to recruit their next IT Support apprentice. This is an exciting opportunity for someone looking to pursue a career within the IT sector. You will cover all aspects of IT Support within the School Helpdesk environment.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday 8.30am - 5pm 37.5 hours per week
37 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

· Provide technical support and guidance to staff (and pupils and parents where appropriate) in the use of software, problem solving and generally support them in using school IT systems correctly (both in and out of the classroom situation).

· Maintain and “fault find” in relation to computers and other IT / Audio Visual equipment around the school and organise with the Network Manager (where necessary) if repairs / updates are required.

· Apart from the senior school site, carry out regular visits to the prep school (2 site locations) to carry out support and maintenance.

· When required, assist in the setup of new equipment.

· In agreement with the Network Manager, make minor repairs / software updates (when necessary).

· Maintain, report issues and monitor the school photocopying and print solution. Keep a spreadsheet up to date with copier supplies.

· Maintain stocks of other items where required.

· Adhere to any agreed schedules of work.

· Carry out Inventory checks on a regular basis.

· Monitor and action the school “Ticket” system for allocated jobs and carry them out in an acceptable timeframe.

· Answer IT Support telephone calls and log on the helpdesk system.

· Maintain a shared calendar for the booking of IT equipment for exams, events etc.

· Report to the Network Manager for daily work (in addition to work already allocated via the IT helpdesk system).

· Set up and maintain new computers in accordance with standard network pc build.

· Support, troubleshoot and Maintain A.V.A equipment.

· Setup and prepare A.V.A equipment for meetings, presentations and seminars.

· Overall provide high quality IT support to the school environment.

· Provide support to the school community where required.

· Attend day release and complete all related work required.

· Provide support to the Network Manager and Head of Digital Strategy when required.

· Maintain GDPR and Safeguarding compliance within your remit.

Where you’ll work

The Bursars Office Durham School

Durham

DH1 4SZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ITEC NORTH EAST LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy