Assistant Administrator Apprentice

Summary

Are you organised with good communication skills? Are you looking to kickstart your career within business administration? PETA Ltd are proud to be working with Unispectra to support and train a new Assistant Administrator Apprentice to support across the business with providing exceptional customer service and develop within the role.

Annual wage: £14,625 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 09:00 - 17:00
37 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Assistant Administration Apprentice will be working with the administration team to support the business needs across a range of activities.

Duties will include, but are not limited to:

Providing customer service over the phone, eBay, Amazon and in person
Answering questions on Amazon about products
Responding to email enquiries
Completing grammar checks including directors emails and product descriptions
Reaching out to potential stockists and suppliers
Invoicing and credit notes for customers
Creating shipping labels and return labels
Communicating with EU warehouse when required
Passing emails/messages to the relevant departments
Working directly with senior admin, sales director and warehouse manager
Occasionally working with technical advisor and staff based in the EU
Light warehouse duties when required including packing orders/assisting with packing stock to send to Amazon

Where you’ll work

3 PALMERSTON BUSINESS PARK

PALMERSTON DRIVE

FAREHAM

PO14 1DJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PETA LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard:

You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham
You will be supported every 6 weeks with visits from your PETA Learning & Development Coach

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Good communication skills
IT knowledge
MS Office skills
Able to prioritise workload

Other requirements

Benefits: Flexibility with working hours and holidays. Free parking. Reasonably relaxed dress code. Opportunity to learn about design, advertising and sales strategies on Amazon if desired.

About this company

Unispectra Ltd was founded in 2011 with a clear vision: to create a world where technology acts as an enabler, empowering individuals and businesses to achieve their fullest potential. Specializing in travel and camping, our products cater to adventurers who also strive for the technological revolution. We embrace the "Kaizen" principle, ensuring continuous improvement. Following this principle, we keep on perfecting our production and growing into a multinational company with operations across most of Europe and providing our fellow travellers with whatever technological needs they might have.

https://unispectra.com/ (opens in new tab)

After this apprenticeship

This position is with a view to a permanent role on completion of the Business Administration Apprenticeship

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