Apprentice Telesales/Business Developer (Ross on Wye)

Summary

Are you looking for a new challenge that you can earn while you learn? Do you want to be part of an incredible team working towards a common goal, providing excellent service to our customers? The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am - 5.00pm, shifts, may work evenings and weekends.
40 hours a week
Possible start date: Monday 30 September
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads
Focus on effective customer account management, aiming to increase the company’s customer base and develop long-term collaborative relationships within the building trade
Maintain up-to-date product and industry knowledge
Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers
Keep in touch with both leading banks depots regularly via the telephone and using our customer engagement messaging tool
Develop long-term collaborative relationships with customers
Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls
Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements

Where you’ll work

Units 9-10, Alton Business Park

Alton Road

Ross-on-Wye

HR9 5BP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard qualification
Training provided by an in-house Learning & Development Team
Support from an external training provider
15-month programme including a minimum 12 month learning period plus end point assessment
Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Creative
Patience

About this company

Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment by Her Majesty the Queen 2015 for our quality and excellence. At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities, reflected in our placement at Number 17 in the Top 100 Apprenticeship Employers table 2022. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

After this apprenticeship

Full-time employment with Howdens may be offered to the right candidate

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Natalie Marchewka

natalie.marchewka@novatraining.co.uk

The reference code for this apprenticeship is VAC1000267162.

Apply now

Closes in 21 days (Sunday 29 September at 11:59pm)

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