Apprentice Medical Receptionist

Summary

To support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the multidisciplinary team.Duties can include but not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 11:30AM-18:00PM Monday-Friday
30 hours a week
Possible start date: Monday 16 September
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

b. Process personal, telephone and footfall requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately

d. Maintaining and monitoring the practice appointment system

e. Initiate contact with and respond to requests from patients, team members and external agencies

f. Enter read-code data on SystmOne

a. Scan patient-related documentation and attach scanned documents to patients’ healthcare records

b. Complete opening and closing procedures in accordance with the duty rota

Where you’ll work

ORCHARD SURGERY

COMMERCIAL RD DEREHAM

NORFOLK

NR19 1AE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

POULTEC TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration
Level 2 Functional Skills English
Level 2 Functional Skills Math's

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Math's (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Logical
Creative
Non judgemental
Patience

About this company

Our practice has approval from Norfolk and Waveney Clinical Commissioning Group to provide the following additional services: Minor surgery Treatment of minor injury Phlebotomy – to include monitoring of patients on warfarin and rheumatology drugs) Contraceptive care – to include coil fitting, contraceptive implants, cervical smear testing, contraceptive pill review Immunisations – to include childhood, travel, influenza and routine adult immunisation

https://orchardsurgerydereham.co.uk/ (opens in new tab)

After this apprenticeship

Potential Full-time Employment.

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