Customer Services Advisor Apprentice IN-TEND LIMITED

In-Tend are seeking several apprentices who are dedicated and have a real interest in Customer Service to join their wonderful team. The successful candidate will enrol onto a Level 2 Customer Service apprenticeship. This is a great opportunity to build a career with a growing company who value their staff and their development.

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Closing date: 30 Jul 2024

Apprenticeship summary

  • Annual wage

    £13,000.00

  • Working week

    Days to be confirmed - 8.30am - 5.00pm (One hour lunch break).

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    4 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000261645

  • Positions

    7 available

What you will do in your working day

What you will do in your working day (but not limited to):

  • Inbound and outbound calls
  • Dealing with inbound customer enquiries through emails and telephone calls
  • Answering telephone and email enquiries professionally and within a reasonable timescale
  • Contacting clients through a variety of channels to book
    them on to our training courses
  • Day-to-day office duties
  •  Maintaining and supporting with electronic and hard copy-filling systems
  • Open and sort documents accordingly
  • Assisting in resolving any administrative issues
  • Taking payments by telephone on our company operating
    system
  • Maintaining and updating information on our CRM system when required

The training you will be getting

  • Customer Service Apprenticeship level 2 qualification
  • Function skill in maths and English if required
  • End Point Assessment
  • Daily mentoring by dedicated staff
  • The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the flexible training and support you need to become an all-rounded and successful Customer Service Practitioner

What to expect at the end of your apprenticeship

Strong candidates could progress to a number of different roles within the organisation depending on their skill set, from Customer Support Roles, to our UK and International Sales Team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative, Good attitude to work, Good Verbal Skills, Ability to prioritise workload, Confident telephone skills

Qualifications

GCSE or equivalent Maths & English (Grade 3 or above) Desired

Things to consider

Ability to work in a quiet, professional environment. The candidate, must not only be able to look professional but also act that way in a open plan office based environment.

About the employer

"In-tend are a leading software provider of e-Procurement systems to both a UK and international client base and employ over 40 staff. The company has an excellent and proven history of providing apprenticeship, all of which have the potential to lead to full time permanent employment. Throughout the apprenticeship, In-tend are offering the opportunity to learn about the company, their customers and their range of products and services, whilst affording the opportunity to gain knowledge in core office based skills being fully supported throughout the apprenticeship. Level 3 Customer Service apprenticeships will be considered for anyone with Level 2 already, and there is the opportunity over time to move to other business departments within the company. "

Employer

IN-TEND LIMITED

Address

In-Tend House

74 High Street

Maltby

S66 7BN

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Training

Training provider

RNN GROUP

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Lorraine

lorraine.savage@rnngroup.ac.uk

07713319356

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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