IT Solutions Technician Level 3 Apprenticeship Salvation Army Housing Association

You will spend your time with the Service Desk team/ ICT Operations team, to gain an understanding of the organisational structure and systems. You’ll be mentored by the Head of ICT & ICT Operations Manager to ensure your time with the company gives you the skills to not only gain a qualification, but also gets you ready for a future role.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Jul 2024

Apprenticeship summary

  • Annual wage

    £11,648.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    You will work Monday to Friday: 9am until 5pm (breaks to be confirmed)

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    25 Jun 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000260325

  • Positions

    1 available

What you will do in your working day

This role will also work closely with our ICT Project Manager and our Business Analyst, which will allow them to work with all departments across the business when it comes to building requirements specifications for any upcoming projects or developments.

They will play a positive and collaborative role in the ICT team and across the business, ensuring that our solutions are flexible and meet the needs of all departments within Salvation Army Homes.

Main duties and Responsibilities:

  • To work closely with the Service Desk team as the first point of contact for logging, assigning and resolving end-user ICT tickets
  • To be involved in the setting up and issue diagnosing of hardware and software issues on Windows, Android and iOS devices
  • Assist the ICT Operations function with the monitoring of security and system alerts and actioning these as required, as well as ensuring all company devices meet our organisational compliance
  • To aid the Infrastructure and Cyber Security Analyst with cyber e-learning and phishing campaigns across the business
  • To act as a support function for existing and new ICT projects, working closely with the ICT Project Manager and Business Analyst to create project documentation, chase project leads for updates and so on

The training you will be getting

Level 3 IT Solutions Technician Apprenticeship Standard

  • You will complete the IT Solutions Technician Apprenticeship Level 3 
  • The training schedule has yet to be agreed upon, further details will be made available at a later date

What to expect at the end of your apprenticeship

  • To secure the 1st IT support role subject to vacancies

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade 4 (C) or above) Essential
GCSE or equivalent Maths (Grade 4 (C) or above) Essential

About the employer

Salvation Army Homes provides quality accommodation for people in need of safety, security and opportunity. We are a housing services provider that has been active since 1959. We have over four thousand homes and we work with a variety of agencies, local authorities and specialist partners to give people in need safe and secure homes. We do what we do because we want to transform lives and help people develop their potential.

Employer

Salvation Army Housing Association

Address

53-55 Victoria Square

Bolton

BL1 1RZ

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Training

Training provider

BOLTON COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Apprenticeship Team

apprenticeships@boltoncc.ac.uk

01204 482000

Apprenticeship standard

IT solutions technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please apply if you are ready to start an apprenticeship as soon as August. When applying, please answer in great detail. To apply, click 'apply now' and this will allow you to fill in an application via our learner hub. If you have any further questions, please email apprenticeships@boltoncc.ac.uk

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Jul 2024