Level 3 Business Administrator Apprenticeship at Bridgwater Town Council BRIDGWATER TOWN COUNCIL

What you will do in your working day

• Work closely with Bridgwater Town Council colleagues and staff from partner agencies to maximise knowledge and problem solving to ensure the public have timely and comprehensive responses to enquiries
• Providing information and directions to visitors who call at reception, as well as supplying information by telephone, letter or email
• Keep public notice boards and leaflet dispensers in the reception area up to date and well stocked
• Ordering and displaying a wide range of brochures and leaflets from hotels, tourist attractions, shops, restaurants and leisure facilities
• Selling tickets, for example for coaches, theatre performances, places to visit
• Selling items such as maps, books, postcards and souvenirs;
• To undertake such other reasonable duties of an equivalent nature as the Council may require from time to time
• Carry out a range of other related duties e.g. making service bookings, taking and processing payments
• Actively develop and maintain an extensive working knowledge of Council services and procedures
• Work with other team members to organise and manage workloads effectively, ensuring that all performance standards and targets are achieved
• Access and accurately update all relevant information systems, both public and client back office
• Maintain confidentiality in line with agreed policy and relevant data protection legislation
• To support the continuous improvement of processes and procedures within the service using best practice from others where appropriate
• To provide support for the escalation of service issues; and
• Any other reasonable duties of a similar nature requested by Management

The training you will be getting

• Level 3 Business Administrator Apprenticeship Standard
• Functional Skills Level 2 in English and maths if required

End Point Assessment:

• Knowledge Test
• Professional Discussion
• Presentation/Q&A

What to expect at the end of your apprenticeship

• The Town Council operates a comprehensive training scheme and new staff roles are created every year