Level 2 Customer Service Practitioner Apprenticeship at Bridgwater Town Council BRIDGWATER TOWN COUNCIL
Bridgwater Town Council have an exciting apprenticeship opportunity for a Customer Service Practitioner based at the Town Hall, High Street, Bridgwater. You will provide reception and general administrative support to the different teams and functions at the Town Council to gain experience and exposure to the working environment.
Closing date: 11 Jul 2024
Apprenticeship summary
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Annual wage
£22,010.56
£11.44 per hour.
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Working week
Monday Friday, 9.00am to 5.00pm.
Total hours per week: 37.0
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Expected duration
15 Months
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Possible start date
22 Jul 2024
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Date posted
18 Jun 2024
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000258774
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Positions
1 available
What you will do in your working day
MAIN RESPONSIBILITIES AND KEY TASKS:
- Work closely with Bridgwater Town Council colleagues and staff from partner agencies to maximise knowledge and problem solving to ensure the public have timely and comprehensive responses to enquiries
- Providing information and directions to visitors who call at reception, as well as supplying information by telephone, letter or email
- Keep public notice boards and leaflet dispensers in the reception area up to date and well stocked
- Ordering and displaying a wide range of brochures and leaflets from hotels, tourist attractions, shops, restaurants and leisure facilities
- Selling tickets, for example for coaches, theatre performances, places to visit
- Selling items such as maps, books, postcards and souvenirs
- To undertake such other reasonable duties of an equivalent nature as the Council may require from time to time
- Carry out a range of other related duties e.g. making service bookings, taking and processing payments
- Actively develop and maintain an extensive working knowledge of Council services and procedures
- Work with other team members to organise and manage workloads effectively, ensuring that all performance standards and targets are achieved
- Access and accurately update all relevant information systems, both public and client back office
- Maintain confidentiality in line with agreed policy and relevant data protection legislation
- To support the continuous improvement of processes and procedures within the service using best practice from others where appropriate
- To provide support for the escalation of service issues
- Any other reasonable duties of a similar nature requested by Management
The training you will be getting
- Customer Service Practitioner Level 2 Apprenticeship Standard
- Functional Skills in English and maths if required
- End Point Assessment: Presentation, Practical Observation, Professional Discussion
- Training schedule has yet to be agreed. Details will be made available at a later date
What to expect at the end of your apprenticeship
The Town Council operates a comprehensive training scheme and new staff roles are created every year.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
BRIDGWATER TOWN COUNCIL
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About disability confident
Address
TOWN HALL
HIGH STREET
BRIDGWATER
TA6 3AS
Training
Training provider
SOMERSET SKILLS & LEARNING CIC
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Philippa Bancroft
07917 923622
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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