Apprentice – Business Administration (Learner Recruitment and Reception Officer) Dearne Valley Collage

Do you want to start a rewarding career in Education? If you want to learn the skills involved in supporting pupils in their education and gain job satisfaction shaping young peoples’ life journey, this is the job for you! In this role you will develop into a Collage Reception professional and make a feel difference. What to know more? Read more.

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Closing date: 07 Jul 2024

Apprenticeship summary

  • Annual wage

    £12,313.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Thursday 8.30-5.00 and Friday 8.30-4.30 (1hrs break each day) with occasional evening until 7pm and Saturday morning to support with open events.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    10 Jul 2024

  • Date posted

    05 Jun 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000255710

  • Positions

    1 available

What you will do in your working day

Main Duties

  • Provide the first point of contact for members of the public, visitors, students and staff
  • Undertake reception duties in a professional and courteous manner.
  • Maintain an appealing, welcoming and professional reception area.
  • To respond to incoming calls in a positive and professional manner. To deal with all queries as far as possible and if referring on, to provide the next member of staff with sufficient information to deal with the query
  • Provide initial information and advice to potential learners on courses offered in an impartial setting
  • To follow up on queries to ensure the customer (potential learners, employers and stakeholders) receive all the required information to make a decision in a timely fashion
  • Process applications and enrolments accurately and efficiently in line with college policy and procedures
  • Update applicants on the progress of applications
  • To contact new learners by phone, email and / or text to congratulate them on receiving an offer and to ensure they have all the necessary information to start their course at the appropriate time.
  • To follow up enquires and leads gathered from recruitment events and other sources to enable the college group to actively recruit new learners.
  • To support enrolment days, working with the curriculum teams to ensure learners receive a positive experience and are successfully enrolled onto the course of their choice
  • To ensure that course information is easily accessible to the public
  • Follow admissions procedures to ensure all college applications are processed meeting key performance indicators

The training you will be getting

  • Business Administrator Level 3 Apprenticeship Standard
  • Functional Skills Maths Level 2 (If required)
  • Functional Skills English Level 2 (If required)
  • Monthly online sessions and termly face to face taught sessions

What to expect at the end of your apprenticeship

Potential to progress to a full Learner Recruitment and Reception Officer, or other positions within the college as/when they arise.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Customer care skills, Presentation skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Supportive and dedicated, Work under pressure, Friendly and approachable, Ability to prioritise workload

Qualifications

GCSE or equivalent Maths & English (Grade A*-C/9-4) Essential

Things to consider

The role is customer facing, which will be on a busy reception so able to be positive, be resilient under pressure and ensure the customer is the number one priority at all times. A full job discription is available on request.

About the employer

We are an education and training provider, meeting the needs of thousands of employers, adults and school leavers every year and contributing at the heart of our communities. We are committed to providing high quality education and training and to providing the best possible experience for all our students and stakeholders. If you want to work in a friendly, progressive organisation that makes a positive difference, and be supported and developed to enhance your skills and build a successive career, RNN Group is the place for you.

Employer

Dearne Valley Collage

Address

Dearne Valley College

Manvers Park

Wath-Upon-Dearne

S63 7EW

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Training

Training provider

RNN GROUP

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Lorraine

lorraine.savage@rnngroup.ac.uk

07713319356

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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