Information Communications Technician Apprentice EVOPOS UK LIMITED

We are Business Solutions company who are looking for enthusiastic apprentice to assist us with our brilliant customer service.

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Closing date: 31 Aug 2024

Apprenticeship summary

  • Annual wage

    £13,312.00 to £23,795.20

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    30 or 40 hours a week is expected - either 4 days (one day at college) or 5 days (one day at college)

    Total hours per week: 40.00

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2024

  • Date posted

    23 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000253120

  • Positions

    1 available

What you will do in your working day

Key Objectives:

  • To effectively deal with any customer queries or problems
  • To help improve client satisfaction and loyalty
  • To follow relevant procedures
  • To work well within the team
  • To perform certain specialist procedures as required
  • Achieve sales and profit targets
  • Achieve a sufficient level of skill in appropriate procedures and products
  • Answering customer support calls - installing software and hardware remotely - providing help and support to our DMS software
  • Full driving license at some point
  • Be able to work from home at some point

The training you will be getting

Evopos will provide in house training for all tasks - Admin - Evopos Support - Customer Support. L3 Information Communication Technician Standard https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1

What to expect at the end of your apprenticeship

Progression to full time employment.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Analytical skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Logical, Non judgemental, Number skills, Organisation skills, Patience, Problem solving skills, Team working

Qualifications

GCSE or equivalent 5 GCSE including English and Maths (Grade 4 or above) Essential

Things to consider

The applicant once trained will be expected to work from home, as all Evopos staff work remotely. This requires a place where you can work - all hardware is provided at this point. The applicant will also be expected to attend exhibitions (NEC) which means you stay in hotels etc. You will also need to apply to The College for an academic interview.

About the employer

Evopos is a well established company trading for over 35 years - Leaders in Dealer Management Software, providing DMS software to multiple vertical markets, predominantly in the automotive industries such as Motorcycle - Car - Agricultural and service industries.

Employer

EVOPOS UK LIMITED

Address

91 Connaught Crescent

Poole

Dorset

BH12 2EN

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Training

Training provider

BOURNEMOUTH AND POOLE COLLEGE, THE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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