IT Support Specialist Apprentice SPYROSOFT LTD

As an IT Support Specialist, your mission is to ensure seamless IT operations by providing exceptional technical support to our employees. You will play a crucial role in maintaining productivity and efficiency across the organisation.

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Closing date: 31 Aug 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.50

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2024

  • Date posted

    13 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000250567

  • Positions

    1 available

What you will do in your working day

Your role will include a prompt resolution of software and hardware issues, effective communication, and continuous improvement of support processes. You'll play a pivotal role in delivering high quality technical assistance to our employees. Your responsibilities will encompass a broad spectrum of tasks, including equipment setup, software installation, and resolving software and hardware issues. You'll be the frontline responder for all IT-related queries, ensuring smooth operations across the organization. Role Responsibilities • Provide 1st and 2nd Line Support, addressing user complaints, information queries, and technical issues promptly and efficiently • Collaborate with Service Desk colleagues to enhance First Time Fix rates • Coordinate with Infrastructure colleagues to escalate and resolve 2nd/3rd line incidents • Utilise Jira as our company-wide ticketing system for efficient issue tracking • Troubleshoot desktop and laptop hardware issues, both on-site and remotely • Support the full suite of Microsoft desktop products, including Office 365 • Engage with other Microsoft products, such as Active Directory • Facilitate user onboarding and offboarding processes. Role is offer based with the potential to work on a hybrid remote basis once able to support colleagues remotely.

The training you will be getting

Information Communications Technician - Level 3 Apprenticeship Standard https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 Functional skills up to level 2 as required to include English and Maths.

Blended on/off the job training and location to be confirmed.

What to expect at the end of your apprenticeship

Progression to a higher level apprenticeship/further training, to be confirmed if we can offer a full time role following completion

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, IT Skils, Logical, Non judgemental, Number skills, Organisation skills, Patience, Problem solving skills, Team working

Qualifications

GCSE or equivalent 4 GCSEs including Maths and English (Grade 4 or above) Essential

Things to consider

Full driving license or means of transport to head office. We reserve the right to close this vacancy early. Applicants must apply to Bournemouth & Poole College for an academic interview. https://www.thecollege.co.uk/courses/information-communication-technician-level-3-apprenticeship

About the employer

We navigate our clients through digital transformation with IT strategies and bespoke software solutions tailored to specific business challenges. Thanks to our deep technical expertise and industry-specific knowledge, we position our clients at the forefront of innovation. This unique approach enabled us to become one of the fastest growing technology companies in Europe, according to the Financial Times.

Employer

SPYROSOFT LTD

Address

SmartBase

SmartBase Target Road

Aviation Park West

BH23 6NW

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Training

Training provider

BOURNEMOUTH AND POOLE COLLEGE, THE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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