Employer Services Apprentice

Summary

Working in the Employer Services team you will provide administrative support for the Employer Services team. This is an exciting new opportunity if you would like to learn and work in a college rated as an 'Outstanding' college.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

8.30am - 5.00pm, Monday to Thursday. 8.30am - 2.00pm, Friday.

37 hours a week

Start date

Sunday 1 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

You will provide administration support for the Employer Services team including supporting employers and external partners. You will also support students on remote e-learning programmes ensuring that a high standard of customer satisfaction is maintained at all times. You will also support the organisation of key employer events at the College.

Main duties:

Remote e-learning and commercial courses:

Process enrolment paperwork and registration forms
Record achievements and distribute certificates
Complete programme reviews with students

Partners:

Process new enrolments and complete quality checks for accuracy
Support the Bursary claims process, liaising with partners and students as necessary
Monitor progress of students and track timely achievement and destinations

Employer engagement:

Maintain the employer ‘hotline’ and enquiry emails
Assist with marketing campaigns and update the database
Assist with events including awards, career fairs and networking
Assist with queries and preparation of reports

Personal development:

To undertake staff development and attend staff meetings as required and requested
To undertake continuous professional development
To complete the Level 3 Business Administrator Apprenticeship in a timely manner and to a high standard

Additional duties:

To meet the individual needs of all customers
To positively promote the college at events as required
To promote and safeguard the welfare of young people and vulnerable adults at the college
To accept flexible redeployment and reallocation of duties commensurate with the level of the post
To maintain confidentiality of all information with the department

Where you’ll work

Kingsway
WIdnes
Cheshire
WA8 7QQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RIVERSIDE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3
Fortnightly attendance at Riverside College, Widnes

Requirements

Essential qualifications

GCSE in:

4 GCSE’s including Maths and English (grade Grade A*-C (9-4))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
High level of accuracy
Flexible approach
Customer focused
Logical approach
Proactive problem solver
Able to use spreadsheets
Able to use databases

Other requirements

We reserve the right to close this opportunity after 1 week if we have received enough applications, and therefore recommend you make an application as soon as possible, rather than waiting until the planned closing date as we cannot guarantee the vacancy will remain open for the whole time planned.

About this company

Riverside College is a further education college based over two sites in Widnes, Cheshire, England. This is a great opportunity to work in a College rated as 'Outstanding' by Ofsted.

After this apprenticeship

The apprentice will be able to apply for roles internally within the college

Ask a question

The contact for this apprenticeship is:

RIVERSIDE COLLEGE

Joanna Smith

joanna.smith@riversidecollege.ac.uk

0151 257 2800

The reference code for this apprenticeship is VAC1000313936.

Apply now

Closes in 17 days (Tuesday 22 April 2025 at 11:59pm)

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