Business Administration Apprentice
NO5 YOUNG PEOPLE
READING (RG1 1NT)
Closes in 25 days (Wednesday 30 April 2025 at 11:59pm)
Posted on 3 April 2025
Contents
Summary
The ideal candidate with have a strong desire to understand how a mental health charity, and counselling service, operates. We support all employees to the develop the necessary values and behaviours needed to work collaboratively within a trauma-informed organisation.
- Wage
-
£12,480 a year
- Training course
- Business administrator (level 3)
- Hours
-
Workings hours on Tuesday, Wednesday and Thursday with an additional day in the week - hours to be confirmed upon appointment
30 hours a week
- Start date
-
Tuesday 6 May 2025
- Duration
-
1 year 11 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Key Responsibilities
As a Business Administration Apprentice, you will support the administrative elements of the Operations and Clinical team’s work, including:
- Assisting with general administrative tasks, including supporting our training programmes and Young Ambassador team, answering phone calls, responding to emails, and managing correspondence
- Maintaining accurate records and databases, ensuring information is up to date and stored securely
- Supporting the coordination of meetings, including sending diary invitations and taking minutes
- Helping to manage charity resources, including ordering office supplies, maintaining inventory, paying and recording invoices
- Assisting with fundraising, marketing, and communications activities, including social media updates and event planning
- Providing support to the counselling team by managing appointment bookings and ensuring necessary paperwork is completed
- Handling confidential information in line with GDPR and safeguarding policies
- Contributing to the overall efficiency and effectiveness of the organisation by identifying opportunities for process improvement
- Managing correspondence, scheduling meetings, subscriptions, and organising office activities e.g. Team meeting report and agenda templates
- Support to compile and complete monthly and quarterly statistical reports (training provided)
- Providing ad hoc, general IT support to the staff team
- Attend and contribute to monthly full team meetings
Where you’ll work
2 SACKVILLE STREET
READING
RG1 1NT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CROWN VOCATIONAL TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Online remote delivery
Requirements
Essential qualifications
GCSE in:
- Maths and English (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Initiative
- Patience
Other requirements
Role may close earlier than closing date if suitable candidate is found.
About this company
No5 is a Young People’s Counselling Charity based in central Reading. We are seeking an enthusiastic and motivated Apprentice Business Administrator to work based within our Operations team across the whole organisation. This is a fantastic opportunity for someone that is keen to develop their skills in business administration while supporting the vital work of a mental health charity.
After this apprenticeship
- To be retained as an employee after successful completion of the programme, will be dependent on performance and progression on programme and workplace
Ask a question
The contact for this apprenticeship is:
CROWN VOCATIONAL TRAINING LIMITED
Sophie Chowdhury
01702 963475
The reference code for this apprenticeship is VAC1000313863.
Apply now
Closes in 25 days (Wednesday 30 April 2025 at 11:59pm)
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