Patient Services Administrator Apprenticeship

Summary

This is an exciting opportunity to start your career in the Health Sector as an Apprentice Business Administrator. If you want to play an integral part Primary Care at the Northgate Village Surgery, then come and join us! We are committed to equality and diversity in employment, and welcome applications from anyone possessing suitable credentials.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Minimum apprentice wage rising after 6 months

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday. Between the hours 8am - 6.30pm on a rota basis with half hour or an hour break

37 hours 30 minutes a week

Start date

Thursday 8 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Job Responsibilities Administration:

To provide support to the administration team/Practice Manager including tasks such as:

Scan and file correspondence
Use clinical system to identify patients requiring annual checks and send invitations
Answer telephone calls and either deal with the query or pass on to the appropriate person
Initiate calls to resolve outstanding actions
Complete prescription requests

Job Responsibilities Reception:

Using the care navigation tool to direct patients to the most appropriate clinician
Making patient appointments (same day, routine, and cancellations)
Allocation of triage appointments
Giving routine test results
Taking home visit requests
General enquiries
Resolving issues
Prescription queries
Appointment and clinic changes
To complete all associated administration in an accurate and timely manner
To provide outstanding customer care always, both internally and externally
To have a thorough knowledge of all Practice procedures
To work in accordance with written protocols

Where you’ll work

NORTHGATE VILLAGE SURGERY
FOUNTAIN HEALTH
DELAMARE ST
CHESTER
CH1 4DS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHESHIRE COLLEGE SOUTH AND WEST

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

In-house training plus the candidate will follow a Level 2 Customer Service Practitioner Apprenticeship and study towards a full Standard as a Customer Service Practitioner. This training will be structured and delivered by Cheshire College - South & West.

More training information

If the candidate does not hold GCSE grades A-D (9-3) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subject.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Administrative skills
Team working

Other requirements

Candidates will typically have GCSEs in Maths and English at Grade D/3 or equivalent.

About this company

We are a GP Surgery providing medical care for our 7000 patient population and are based in a purpose-built building in the Fountains Health Centre. We are part of Chester Central Primary Care Network providing additional roles to the surgeries in our PCN. The surgery has been successful in the past training and fully recruiting apprentices, they have been very well supported throughout their apprenticeship. We are looking to recruit another friendly, enthusiastic Medical Patient services apprentice to join our friendly supportive team.

After this apprenticeship

Having gained a years’ worth of work experience in the surgery we would look to make the position permanent.

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

Becky Woods

rebecca.woods@ccsw.ac.uk

The reference code for this apprenticeship is VAC1000313647.

Apply now

Closes in 11 days (Thursday 17 April 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents