IT Apprenticeship
PARTNERSHIP EDUCATION LTD
Dunstable (LU5 6NX)
Closes in 15 days (Monday 21 April 2025)
Posted on 1 April 2025
Contents
Summary
Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
-
Tuesday 22 April 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Responding to helpdesk requests remotely and providing timely technical support
- Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved
- Performing hardware and software repairs in their well-equipped workshop facility
- Assisting with the installation of hardware and software, ensuring seamless integration and functionality
- Carrying out network documentation and reporting to maintain accurate records
- Assisting with sourcing IT equipment and software to support ongoing projects
- Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed
Where you’ll work
Goswell End Road
Harlington
Dunstable
LU5 6NX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
- IT Solutions Technician Level 3 Apprenticeship Standard
- Online training with Baltic Apprenticeships fully qualified trainers
Requirements
Essential qualifications
GCSE in:
- English (grade 5/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
About this company
Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment. Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.
After this apprenticeship
- Potential for a full time job role upon completion
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Lucy Oliphant
lucy.oliphant@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000313014.
Apply now
Closes in 15 days (Monday 21 April 2025)
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