IT Support Technician Apprentice
ACIT SOLUTIONS LTD
Wickford (SS11 7RJ)
Closes in 24 days (Monday 28 April 2025)
Posted on 31 March 2025
Contents
Summary
ACIT Solutions are seeking an individual to join our technical support team. We are looking for strong, confident workers who are capable of installing, configuring and supporting a broad range of IT solutions to fit our clients' needs.
- Wage
-
£25,000 a year
- Training course
- Network engineer (level 4)
- Hours
-
To be confirmed at interview.
37 hours 30 minutes a week
- Start date
-
Monday 12 May 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Provide IT installation, configuration and support services to our clients.
- Be confident with clients via telephone, remote web access and on-site visits.
- Ensure client enquiries and requests are dealt with promptly and efficiently.
- Maintain accurate records of outstanding, in progress and completed work.
- Communicate technical advice to clients with differing IT knowledge levels.
- Assisting and being assisted by colleagues to provide prompt customer resolutions.
Where you’ll work
Hawk Hill
Battlesbridge
Wickford
SS11 7RJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
QA LIMITED
Your training course
Network engineer (level 4)
Equal to higher national certificate (HNC)
Course contents
- apply the appropriate tools and techniques when securely operating and testing networks
- install and configure the elements required to maintain and manage a secure network
- implement techniques to monitor and record systems performance in line with defined specifications
- maintain security and performance of the system against known and standard threats
- apply the appropriate tools and techniques to identify systems performance issues
- apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
- communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
- upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
- record task details whether face-to-face, remote or in writing in line with ogranisational requirements
- interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
- monitor, identify and implement required maintenance procedures
- implement techniques to optimise systems performance in line with defined specifications
- organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
- explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
- operate securely and apply the appropriate process, policies and legislation within their business responsibilities
- communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
- apply the appropriate level of responsibility when planning and prioritising work tasks
- apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
- ensure compliance of network engineering outputs with change management processes
- select the appropriate tools and comply with organisation policies and processes when upgrading systems
- apply the appropriate tools and techniques when securely operating and testing networks
- install and configure the elements required to maintain and manage a secure network
- implement techniques to monitor and record systems performance in line with defined specifications
- maintain security and performance of the system against known and standard threats
- apply the appropriate tools and techniques to identify systems performance issues
- apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
- communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
- upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
- record task details whether face-to-face, remote or in writing in line with ogranisational requirements
- interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
- monitor, identify and implement required maintenance procedures
- implement techniques to optimise systems performance in line with defined specifications
- organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
- explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
- operate securely and apply the appropriate process, policies and legislation within their business responsibilities
- communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
- apply the appropriate level of responsibility when planning and prioritising work tasks
- apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
- ensure compliance of network engineering outputs with change management processes
- select the appropriate tools and comply with organisation policies and processes when upgrading systems
Your training plan
More training information
Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
- Get equipped with the advanced technical skills needed for the role
- Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
- Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
- Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
- Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
Requirements
Desirable qualifications
A Level in:
- IT (grade Any)
BTEC in:
- IT (grade Any)
Other in:
- IT (grade Level 3)
- IT (grade Level 3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
Other requirements
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
About this company
ACIT Solutions Ltd is an established IT Solution Provider for small businesses in Wickford. Our goal is to provide the highest levels of customer satisfaction to our hundreds of customers, providing them with the right solutions they need for their businesses to flourish.
Company benefits
Casual dress Free parking On-site parking Private medical insurance Transport links
After this apprenticeship
- 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000312866.
Apply now
Closes in 24 days (Monday 28 April 2025)
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