Meeting Co-ordinator and Sales Administrator Apprentice

Summary

Are you looking for an exciting role within business administration and sales? We’re looking for a proactive and organised Meeting Coordinator and Sales Administrator to join our team as an apprentice. This role plays a key part in supporting the sales team by managing inbound customer enquiries and booking in smart home consultations.

Wage

£16,000 a year

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£16000 per annum to start, with £1000 increases every 3 months throughout the duration of the apprenticeship, up to £22000 per annum plus £2000 OTE.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm. 30 minutes for lunch.

37 hours 30 minutes a week

Start date

Sunday 20 April 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Key Responsibilities:

Proactively call customers who have requested a smart home consultation via social media or other channels, to book them in for a meeting
Liaise with the sales team to manage their calendar availability and assign meetings to the appropriate person
Follow up with customers ahead of their scheduled meeting to confirm attendance and reduce no-shows
Call customers who miss their meeting to reschedule at a more convenient time
Keep customer records and meeting details up to date in the CRM system
Provide friendly and professional communication throughout the booking process
Provide regular feedback to the sales and marketing teams on the quality of leads coming through social media
Actively contribute ideas to help improve the lead generation and follow-up process, ensuring a better experience for both the team and the customer
Support other general sales admin tasks when required
Assist with ad hoc projects requested by the senior sales team

What We’re Looking For:

Confident and comfortable speaking to customers over the phone
Self-motivated and proactive — someone who takes the initiative to follow up leads and get meetings booked in
Able to work independently and manage their own time effectively
A natural communicator with a friendly, professional manner
Strong organisational skills with good attention to detail
Interest in sales or customer engagement — a desire to understand customer needs and help provide the right solution
A team player who’s keen to learn and grow within a fast-paced sales environment

The ideal candidate will be confident speaking with customers, comfortable making outbound calls, and motivated to work independently to get meetings booked in quickly and efficiently.

This is a great opportunity to join a growing business and gain hands-on experience in customer engagement and sales support.

Where you’ll work

Unit 1A Coppice Lane
Aldridge
WS9 9AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ 3 Business Administration, qualification which will help start your career and give you an insight into the business processes and procedures
Our training is delivered both face to face and remotely via teams with a development coach, who will be available for support
You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours

Requirements

Essential qualifications

GCSE in:

English and maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Work independently
Strong problem solving skills
Chatty and loves talking!

Other requirements

Benefits:•Comprehensive training provided, with access to further qualifications such as electrical certifications. •Strong career progression opportunities. •Free smart home starter kit for your own house. •Employee discount on products. •Free on-site parking available. •A supportive and collaborative work environment. •On-site kitchen facilities

About this company

LightwaveRF is a pioneer of the smart home technology sector and developed the first internet enabled devices in 2008. The Company’s market leading proprietary Internet of Things (“IoT”) platform, together with its applications and connected devices, provides its customers with fully integrated remote control and monitoring of light, heat, power and security.

https://lightwaverf.com/ (opens in new tab)

After this apprenticeship

This role has strong links with our business development and wider sales team, making it an ideal first step for someone looking to build a long-term career in sales or customer engagement
There will be opportunities to progress into more senior roles as experience grows

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Heather Duffield

heather@dbc-training.co.uk

07375919487

The reference code for this apprenticeship is VAC1000312298.

Apply now

Closes in 9 days (Tuesday 15 April 2025 at 11:59pm)

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