Solutions Engineer/ Field Based Apprentice (Envera Telecom)

Summary

As a Customer-Facing Technical Support Apprentice, you’ll be a vital part of our service delivery team—helping to maintain our reputation for precision, reliability, and outstanding client experience.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course

Information communications technician (level 3)

Hours

9 am-5 pm Monday to Friday when office based. As required when visiting a customer.

35 hours a week

Start date

Monday 12 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Providing technical support, including the installation, configuration, and troubleshooting of systems directly at customer sites
Delivering remote diagnostics and issue resolution when on-site visits aren’t required—ensuring speed and minimal disruption for our clients
Applying a logical, solution-oriented mindset to solve technical challenges efficiently and effectively
Representing the brand with professionalism in all customer interactions, consistently upholding our company values
Travelling to client locations across the Midlands and South of England, sometimes involving extended journeys and a very varied work environment
Planning routes and managing your schedule to ensure punctuality and seamless on-site experiences for clients
Embracing a continuous learning mindset—working with a variety of evolving technologies and actively developing your technical skill set

Where you’ll work

56 Nithsdale Avenue
Market Harborough
LE16 9PE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintain system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Problem solving skills
Customer service skills
Logical and solutions-driven
Tech-curious
Willingness to learn
Self-motivated & independent
High energy
Highly adaptable
Reliable

Other requirements

You’ll travel extensively across the Midlands and South of England, so a full UK driving licence (with at least 2 years' experience) is required. A company vehicle and fuel will be provided.

About this company

At Envera our mission is very simple: To create and provide premium telecommunication infrastructure and online search listing services at an affordable rate for local businesses wanting to compete in the digital world. Our mission is to help SME companies transition and prosper in the often-confusing digital age by providing effective business communication infrastructure. With over 10 years of experience in communication and marketing, we are experts in our field and can offer you an honest, easy to understand telecoms service that will provide a clearer understanding of what technologies are available and how they could be used to improve many aspects of your day-to-day business interactions and utilise your businesses phone system to its full potential.

Company benefits

• Private healthcare following 1 year of service • Competitive rewards for those who go above and beyond and the opportunity to earn commission on top of your salary • Full training & 1-2-1 mentorship with our technical engineer

After this apprenticeship

Move into a full Solutions Engineer role after a successful training period.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Leia Knights

Leia.Knights@estio.co.uk

0113 3500 333

The reference code for this apprenticeship is VAC1000311915.

Apply now

Closes in 30 days (Monday 5 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents