IT Technician Apprentice

Summary

Elmdale are looking for an apprentice who has a genuine interest in IT Support to train as a Technician to work alongside their friendly team. Their experience with apprentices and thorough training will ensure you are taught to fix computers and issues onsite and in the workshop and work on technical requests and projects.

Wage

£15,704 a year

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Yearly bonus based on personal contribution and performance

Training course

Information communications technician (level 3)

Hours

Monday to Friday 9am - 5.30pm with 30 minutes lunch.

40 hours a week

Start date

Monday 28 April 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Responsibilities:

Performing administration tasks;

Assisting field engineers on customer sites with more complex issues
Assisting with technical project work
Call answering and logging of support tickets
Using the initiative to learn and be up to date with the latest technologies
Fixing computers and issues onsite and in the workshop
Processing and working on technical requests through to resolution or escalation to 2nd line
Monitoring and responding to emails/support tickets
Supporting the team to assist with technical problems
Working with customers in identifying I.T. problems and advising on solutions
Logging and keeping records of customer queries
Working with team members to meet deadlines
Performing office tasks such as checking and accepting deliveries.

Where you’ll work

UNIT 4-5
BACCHUS HOUSE
CALLEVA PARK
ALDERMASTON
RG7 8EN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST BERKSHIRE TRAINING CONSORTIUM

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

You will work towards the Level 3 Information Communications Technician Standard, this will be delivered through blended learning, with learning once a month, some in person and some remote training and reviews.

Functional skills Level 2 maths and English would be delivered remotely or in person if required.

Requirements

Essential qualifications

GCSE in:

Maths (grade 4/C)

Desirable qualifications

GCSE in:

English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Analytical skills
Team working
Willingness to learn/study
self motivated

Other requirements

Ideally candidates will hold a full driving licence or be in the process of learning to drive as they will attend site visits during their apprenticeship.

About this company

Elmdale Maintenance Limited is one of the most respected and well established suppliers of digital colour photocopiers, printers and document management solutions in the south, with an rivalled reputation for customer service.

http://www.elmdalemaintenance.co.uk (opens in new tab)

Company benefits

28 Days Holiday (Including Bank Holidays). Workplace Pension Scheme. Employee Assistance Enrolment. Free on-site parking.

After this apprenticeship

The successful candidate will be provided with ongoing in-house training and opportunintes for personal development are encouraged.

Ask a question

The contact for this apprenticeship is:

WEST BERKSHIRE TRAINING CONSORTIUM

Rachel Eaves

rachel@wbtc-uk.com

07922426414

The reference code for this apprenticeship is VAC1000311141.

Apply now

Closes in 13 days (Sunday 20 April 2025 at 11:59pm)

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