Apprentice Travel Consultant

Summary

A Level 3 Apprentice Travel Consultant is required. Become a fully qualified Travel Consultant for an Award-Winning Independent Travel Agent. You will be working in a customer service-facing role, selling products and services, using communication skills and working as part of a team.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Travel consultant (level 3)

Hours

Monday - Saturday, 9.00am - 5.00pm, with 2 days off during the week.

30 hours a week

Start date

Monday 23 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Your main role will be assisting other members of staff as required and to learn about all aspects of the retail travel industry duties will include:

Meeting and greeting our customers
Delivering five-star customer service
Marketing including social media and window displays
Dealing with incoming and outgoing administration
Updating customer files
Selling foreign exchange
Matching customer needs and advising customer on their holiday arrangements
Selling travel and related products to customers.

Where you’ll work

22 Low Street
Keighley
BD21 3PN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Travel consultant (level 3)

Equal to A level

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

Travel Consultant Level 3 Apprenticeship Standard:

The apprenticeship programme will consist of:

A fully embedded induction programme delivered by the employer and training provider
Allocation of a training provider coach/tutor who will visit you in the workplace on a regular basis
Off-the-job education, training and online learning provided by the provider at one of our training centres or at employer’s premises
On the job training delivered by the employer
Quarterly formal progress review meetings with the providers coach/tutor and employer

The Apprenticeship structure:

The apprenticeship standard has two parts:

The Learning Journey - this incorporates the skills, knowledge and behaviours that are essential to the role, employer and industry.
Functional Skills – This part of the programme provides those apprentices who have not achieved GCSEs or equivalent in English and maths the opportunity to gain a qualification in English and mathematics. Those candidates that have achieved GCSEs or equivalent in these subjects may be exempt from taking Functional Skills.
Specific technical knowledge and skills training is provided by the employer. During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment
The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge and behaviours to be able to complete their end-point assessment

The End-Point Assessment – this takes place at the end of the programme and consists of the following:

Professional Discussion
Multiple choice knowledge test
My Journey - Showcase.

Requirements

Essential qualifications

GCSE or equivalent in:

maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Friendly
Enthusiastic
Motivated
Desire to learn

About this company

By offering our customers a fully independent service, we endeavour to find you the most comprehensive holiday deals available from leading holiday companies, as well as offering you impartial advice from our team of experienced branch or telephone sales advisors. ‘Best Large Agency’ Northwest England & North Wales Agent Achievement Award Winners 2021AAA ‘Best Large Agency’ North West England & North Wales in 2007, 2009, 2011, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2021 & 2022.

https://www.althams.co.uk (opens in new tab)

After this apprenticeship

Many of our Althams Travel management team started their career as an apprentice and have progressed in a job they love
Althams Travel invests in our apprentices and grow and progress within the company and are encouraged to reach their full potential.

Ask a question

The contact for this apprenticeship is:

Althams Travel Services Limited

Andrea Fielding

andrea@trainingstation.me.uk

07936808138

The reference code for this apprenticeship is VAC1000308713.

Apply now

Closes on Saturday 31 May 2025

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