Business Administrator Apprentice

Summary

As a trainee Business Administrator, you will be carrying out a very wide and varied variety of tasks and work, from personal social skills to business management and social media skills. Key aspects will include: Finance drafts, maintenance logs, building legislation recordings, day to day business running, & customer facing skills.

Wage

£16,575 a year

Minimum wage rates (opens in new tab)

£8.50 hourly. This is a starting salary with opportunities to develop depending on progression and skill level.

Training course

Business administrator (level 3)

Hours

Monday - Friday, Shifts to be confirmed (30 min lunch)

37 hours 30 minutes a week

Possible start date

Monday 24 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The main priorities of the daily tasks that are required as part of the job role are:

Customer service
Day-to-day Admin
Digital Marketing
Answering phones and having face to face conversations with customers and being the first point of contact

You will assist with making bookings and appointments, answering emails and completing invoicing and purchase orders. Provide excellent customer service, using online and IT systems and managing social media platforms. Other duties will include administrative activities, project management, admin accounts and attend meetings.

You will develop a knowledge and understanding of:

Understanding the business
Meeting regulations and legislation
Systems and resources
Your role and responsibility

Where you’ll work

SOUTH EMBANKMENT

DARTMOUTH

TQ6 9BH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Employer:

Health and safety

South Devon College:

Personal responsibilities and working in a business environment
Working with and supervising others
Managing information and producing documents
Providing and maintaining administrative services
Developing and evaluating own performance at work
Communicating in a business environment
Customer service skills
Policies, proceedures and legislation
Effective team working
Problem solving

More training information

As part of your apprenticeship standard, you will attend weekly taught sessions at South Devon College's Vantage Point campus in Paignton

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills

About this company

About the Employer: The Holland Group, a dynamic and multifaceted hospitality business located in the heart of Dartmouth, is seeking to expand and strengthen our office-based team. We are looking for: Experienced and Skilled Staff to join our thriving team. An Enthusiastic Individual who is eager to develop and grow within an office environment. If you have a keen interest in learning office based skills, are confident in using computer systems, and are ready to provide valuable support within a busy office environment, we would love to hear from you! At The Holland Group, we value teamwork, adaptability, and a proactive attitude. Join us in contributing to the success of our business while enhancing your own professional development.

https://hollandgroup.co.uk/ (opens in new tab)

After this apprenticeship

Assistant manager / Centre management position

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Mike Laukkanen

mikelaukkanen@southdevon.ac.uk

The reference code for this apprenticeship is VAC1000305335.

Apply now

Closes in 19 days (Friday 14 March at 11:59pm)

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