Apprentice Junior Estate Agent

Summary

A fantastic opportunity to work with an ambitious and growing organisation in Southall. You will have the opportunity to learn endless amounts about the property industry and progress your career over the course of the programme and beyond. This role is designed to support the sales team.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Will increase to national minimum wage after 12 months in role.

Training course

Junior estate agent (level 2)

Hours

Monday to Friday 9am - 6pm Saturday 10am - 3pm A day off during the week will be agreed.

40 hours a week

Start date

Tuesday 6 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The main functions will be the following, although are not definitive:

To register applicants onto the database
To manage the data base with regular contact to purge redundant applicants.
To book viewings by calling the data base and property matching, as well as downloading email and web leads requesting viewings
Obtaining regular feedback from viewings
Conduct property viewings.
Prospecting - by calling data base of local property owners with potential property to sell and booking in valuations.
Prospecting - generate a tout list obtained by tracking properties that have been on the market with other agents for a period and not sold. Generate tout list by obtaining addresses of the tracked properties, and send letters periodically to the property owners to gain their instruction.
Prospecting - by dropping door to door leaflets in specific areas, in roads where we have recently sold, and also to properties that have been on the market with other agents, or withdrawn from the market.
Various administrative tasks to support the sales team, including printing and franking letters for posting, archiving, filing
Front office -to meet and greet potential clients who come into the office and register their details on the system for sale or let. Print and hand out brochures to applicants visiting the office
Take part in the morning sales meetings and diary management for the day
Adhere to company policies and procedures and use of company systems on the pc and paper forms including any requirements for money laundering and GDPR
Candidate will hold a full UK driving licence and have access to their own vehicle, due to the nature of the role where you will have to conduct viewings.

Where you’ll work

890 UXBRIDGE ROAD
HAYES
UB4 0RR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CROWN VOCATIONAL TRAINING LIMITED

Your training course

Junior estate agent (level 2)

Equal to GCSE

Course contents

To demonstrate an understanding of the competitive market-place and commerciality of Estate Agency, Innovation, recognising opportunities and referrals.
To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting.
To be able to work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition.
Know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.
Appropriate use of social media sites, ie. Facebook, Twitter, LinkedIn, and smartphone applications.
Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices.
To be able to demonstrate presentation skills, viewing and selling properties, cross selling, lettings and referrals. Standard methods of concluding sales; understanding needs.
To have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations and research. To be inquisitive, respectful, polite and know how to take control of a negotiation conversation.
Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls.
Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages).

Your training plan

100% remote training

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Minimum grade 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Presentation skills
Team working
Initiative
Full UK Driving Licence
Vehicle for own use

Other requirements

Any applications not meeting essential criteria of having a licence and own car will be declined. Incomplete applications will be declined. Reserve the right to close the role if suitable candidate is found.

About this company

CENTURY 21 Hayes & Southall is proud to be part of one of the largest residential estate agency organisations in the world. With a network of offices expanding across the globe in 81 countries, we truly are local, national and international agents. By joining the Century 21 brand we can take full advantage of its industry knowledge, presence and marketing expertise, enabling us to focus on achieving the best outcome for our clients. With more routes to market than any other high street agent, we strive to defy mediocracy.

https://www.century21uk.com/hayes-southall (opens in new tab)

After this apprenticeship

To be retained as a full time employee with progression in the company. Is dependant on performance and progress on programme so not always guaranteed.

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