IT Apprentice

Summary

Are you ready to kick-start your career in IT? Sonardyne is offering an exciting opportunity for an IT Apprentice to join our team. This hands-on role will provide you with comprehensive training and real-world experience, enabling you to support the effective operation of our IT systems and services while gaining valuable skills and certifications.

Annual wage

£20,000 a year

Minimum wage rates (opens in new tab)

Pay maybe increased to £24000 which is dependent on skills, experience and knowledge

Training course

Information communications technician (level 3)

Hours

Monday to Friday, working hours TBC

37 hours 30 minutes a week

Possible start date

Monday 3 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide IT Support: Handle user requests, troubleshoot technical issues, and deliver excellent customer service
Maintain IT Facilities: Ensure employees have the tools they need to work effectively and support their use of IT resources
Learn Incident Management: Record and resolve IT incidents, keeping users informed and escalating issues when necessary
Collaborate on Projects: Work alongside the IT team to support departmental objectives and contribute to business initiatives
Develop Documentation Skills: Create reports and guides to assist with IT operations and user training
Support Employee Induction: Help onboard new team members, introducing them to IT facilities, policies, and security practices

Where you’ll work

Ocean House Blackbushe Business Park

Saxony Way

Yateley

Hampshire

GU46 6GD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BASINGSTOKE ITEC LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3
Programme will be delivered remotely and on site at the employers' premises

More training information

The course is made up of structured remote learning that is bespoke to the needs of the employer and the apprentice.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Logical
Networking concepts
Interest in FIrewalls
PC Build Techniques

About this company

We engineer, manufacture, service and support solutions that transform what’s possible in offshore energy, maritime defence and ocean science. Through investment in people, technology and footprint, we have built one of the most capable, dynamic and responsible businesses in the marine technology space. As a vertically integrated company with everything under one roof, we – together with our trusted supply chain and strategic partners – can tackle your subsea project in ways no other solutions provider can.

https://www.sonardyne.com/ (opens in new tab)

After this apprenticeship

Opportunity to progress to level 4 or other IT qualifications.

Ask a question

The contact for this apprenticeship is: