Customer Service Apprenticeship - Account Management

NATIONAL PARKING CONTROL GROUP LIMITED

60 Marlborough Road, BN15 8UW

Closes in 13 days (Monday 3 February at 11:59pm)

Posted on 20 January 2025

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Summary

This is a fantastic opportunity for an Apprentice Office Administrator to join us. The individual needs to focus on building & maintaining relationships with our existing clients. The successful candidate will be expected to help clients with all aspects in relation to the ongoing management of their car parks.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

upon completion of the candidates apprenticeship course, pay will increase.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 5pm, with a 30-minute unpaid lunch break. (training will be within these times)

37 hours 30 minutes a week

Possible start date

Tuesday 18 February

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Answer client queries and keep them up to date
  • Provide quotations and invoices
  • Arrange installations (signage, CCTV, payment machines)
  • Sending communication to current car park users
  • Issue parking permits
  • Update client and site information on the in-house CRM system
  • Supporting your team with tasks, so as the team runs smoothly

Where you’ll work

Unit 2 NationalParkingControl,

The Quadrant

60 Marlborough Road

BN15 8UW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHICHESTER COLLEGE GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Training will take place in the workplace, via team meetings with the education provider
  • This will be arranged once the apprenticeship is set up

More training information

The successful candidate will have training in the job role itself and how the in-house systems work. .

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative

Other requirements

The position will give you the opportunity to learn many aspects of the company and how each team works together to create a smooth process for the client.

About this company

Based in Sussex we have grown and developed into one of the leading Car Park Management companies within the UK, renowned for our client first service and innovative technology. We are also proud accredited members of the International Parking Community. Managing Car Parking is not easy, but we ensure it’s rewarding. We offer great incentives including employee discount cards, company events, free parking and much more. We believe in investing in our staff and have regularly helped people progress in their careers, gaining new qualifications and experiences through our training and development programmes.

http://www.nationalparkingcontrol.co.uk (opens in new tab)

Company benefits

Company events. Company pension. Discount or free food/drink.

After this apprenticeship

Once qualified, suitable candidates will be offered a full-time position with pay increase. 

Ask a question

The contact for this apprenticeship is:

NATIONAL PARKING CONTROL GROUP LIMITED

carlie smales

carlie.s@nationalparkingcontrol.co.uk

07759503546

The reference code for this apprenticeship is VAC1000297173.

Apply now

Closes in 13 days (Monday 3 February at 11:59pm)

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